Professional Services Software Engineer

We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.  About This Role: We’re looking for a full-time Professional Services Software Engineer to join our Professional Services team  reporting to the Software Engineer. This role is a hybrid role based out of our Poland  location.  In this role, you’ll play a key role in delivering high-impact, customer-facing experiences within Gainsight Professional Services by building and implementing scalable solutions across Skilljar and Community using full-stack development and AI-assisted workflows. This is a great opportunity for someone who thrives in a fast-paced, cross-functional environment and enjoys working with teams like Solutions Architects, Developers, and Product. The ideal candidate brings strong skills in full-stack development, SaaS integrations, and modern front-end technologies. What You'll Do:  Develop and maintain front-end components for Skilljar and Community custom themes, including layouts, navigation, and reusable UI patterns. Own the front-end implementation of customer learning sites. You are not expected to create designs from scratch, but must be able to read and interpret Figma files and translate them into pixel-accurate implementations. AI-assisted design generation may be used as part of the workflow. Implement, test, and deploy code following Gainsight’s GitHub workflow, ensuring accessibility, performance, and security standards. Collaborate cross-functionally with project managers, solutions engineers, and designers to deliver customer-specific UI requirements. Support live customer environments by handling pull requests, performing QA, and resolving issues within SLA. Coverage during EMEA daytime hours is expected given the team’s Poland presence. Integrate front-end logic with APIs, webhooks, and data systems (Salesforce, CRM, SSO, Gainsight) to support end-to-end functionality. This includes configuring MCP-based tool integrations and webhook-driven event pipelines. Execute and automate data migrations for customers onboarding to or transitioning between platforms (e.g., Northpass to Skilljar). This includes scripting bulk imports, validating data integrity, resolving record conflicts, and building reusable migration tooling to reduce effort on future engagements. Contribute to a shared component library that drives reuse and lowers delivery cost across Professional Services engagements. Continuously improve delivery processes, identify repeatable patterns, and document technical learnings. Actively contribute to the team’s AI-enabled delivery initiative, including agentic QA tooling and AI-assisted code generation.   This role may require occasional travel (up to 10%) for team meetings, training, or company events. What We're Looking For:  2 - 4 years of practical experience with JavaScript/TypeScript, HTML, and CSS  with a grasp of OOP principles. Comfort with at least one modern JS framework is expected; the team uses Vue (Skilljar) and React (Community Cloud) depending on the engagement. Demonstrated, hands-on experience with AI coding tools such as Claude Code, Cursor, or equivalent. Familiarity alone is not sufficient; we expect you to show how you actively use these tools in your workflow. Strong English communication skills, written and verbal. You will work directly with enterprise clients and cross-functional teams. The ability to clearly explain technical decisions and manage expectations is as important as technical depth. 2 - 4 years of hands-on experience in Professional Services, Enterprise product implementation, or a related field; SaaS experience is highly preferred. Solid technical aptitude across CRM, databases, data integration processes, Salesforce, and various SaaS platforms. Solid understanding of REST APIs and webhooks. Working knowledge of MCP (Model Context Protocol) and agentic tool integration patterns is required. In-depth knowledge and experience with enterprise software application implementations using waterfall and agile methodologies. This is a full-stack role with front-end as the primary discipline. Candidates must be willing to learn and grow into back-end scripting, ETL logic, data migration pipelines, and Python. Current Python proficiency is not required, but a demonstrated eagerness to develop these skills is a must. Nice-to-have skills: Experience with Python, Django, or a comparable back-end web framework. Comfort with backend scripting or data engineering work is a strong plus and will accelerate ramp time. Familiarity with LMS or community platforms (Skilljar, Docebo, Northpass, Higher Logic, Community Cloud) or the broader customer education and digital community domain. Hands-on experience with Vue.js or React; familiarity with both is a strong plus given the team works across Skilljar (Vue) and Community Cloud (React). Experience with Webpack-based build tooling or multi-tenant theming systems is also valued. Accessibility standards experience (WCAG 2.1 AA) across both desktop and mobile; ability to audit and remediate contrast, keyboard navigation, screen reader compatibility, and responsive layout issues. Mobile-responsive development or progressive web app (PWA) experience.   Why You’ll Love It Here: Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few: Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.  We offer a comprehensive benefits package including premium private medical care with priority appointments, Multisport Cards to support your physical well-being, and flexible remote work options. Partners can be included in both health and wellness programs. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset. Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here. Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive. Our Parody Videos: No explanation needed. Just watch them here! If this sounds like the right role for you, we’d love to hear from you. Additional Information: We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates. If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.  If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.