Product Operations Manager, Payments & Open Banking

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ London/UK Remote | 💰£40,400 - £55,000 + Benefits ✨ ⭐ Our Product Operations team The Payments Collective sits at the very heart of Monzo, responsible for all of the products and services that move money. Product Operations spans the breadth of Payments, ensuring that the team and its products and services are operating efficiently and to a high standard, and helping us safely scale to millions of users in the UK and internationally. About the role… As the Product Operations Manager, you will be instrumental in scaling Monzo’s core payments offering. You will focus on building robust, efficient, and globally-scalable operational processes across key payment schemes, including Faster Payments, Bacs, and Open Banking. Working closely with the Transfers and Open Banking product teams, you will manage vital external partnerships and collaborate with cross-functional partners to ensure every payment works seamlessly for our customers. Critically, you will act as the voice of the customer and an essential ambassador for our Customer Operations team, driving excellence from the inside out. 🔑 You’ll play a key role by... Own and Scale Operations: Take complete ownership of all operational processes - building, managing, and scaling the systems, practices, and tools that ensure the team can safely and efficiently move money. Drive Data-Informed Improvement: Dive into data to collaboratively analyse customer problems and process inefficiencies, prioritising and proposing solutions that optimise customer outcomes. Manage Partnerships: Set up new external partnerships and manage the performance of existing suppliers and third-party relationships. Champion Internal Alignment: Work closely with Customer Operations partners to optimize support and streamline internal processes, while collaborating with cross-functional product teams to develop and expand our payments offering 🤩 We’d love to hear from you if you have… Deep domain expertise in UK payment systems and schemes, particularly Faster Payments, Bacs, and Open Banking. A proven ability to build and scale robust, complex operational systems. Experience in managing vital external partnerships/suppliers and collaborating effectively with cross-functional teams to drive alignment. Strong strategic and analytical skills, enabling you to use data to make decisions, balance short and long-term trade-offs, and manage complex, multi-stakeholder projects. A proactive, self-starting mindset with a strong sense of ownership, and are comfortable engaging with the technical details of systems alongside engineering teams. 🙌 What’s in it for you 💰 £40,400 - £55,000➕ Benefits 📍This role can be based in our London office OR distributed within the UK (with ad hoc meetings in London) ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 📚 £1,000 learning budget each year to use on books, training courses and conferences. 🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! Read our full list of benefits. 🌈 The application journey has 3 key steps Short call with Monzo Recruiter Video-call with the Hiring Manager Full Loop: 2 x GoogleMeet interviews (45 - 60 mins each) This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. ⏳We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. #LI-REMOTE #CM-1 Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊