Job Description
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description
What does success look like:
As a Senior Product Management - CcaaS , you will lead the development of Sprinklr’s CcaaS solutions, driving innovation in communication technologies for a global audience. This strategic role emphasizes networking, regulatory compliance, billing integration, and go-to-market (GTM) strategies. You will play a
pivotal role in shaping our voice communication offerings to meet the needs of enterprise clients worldwide.
What You’ll Do:
Define and own the product vision, roadmap, and strategy for voice solutions within the CcaaS portfolio.
Analyze market trends, customer feedback, and competitive landscapes to identify opportunities for differentiation and innovation.
Align product goals with the company’s strategic objectives and revenue targets. o Lead the end-to- end product lifecycle, from ideation to General Availability (GA).
Collaborate with engineering teams to deliver scalable, reliable, and innovative voice solutions, including SIP trunking, WebRTC, Network, Solution Architecture for CCaaS and programmable voice APIs.
Ensure compliance with global telecommunications regulations, such as GDPR, TCPA, and local telecom laws in target markets.
Work closely with customers, partners, and internal stakeholders to understand use cases and pain points.
Prioritize features that enhance user experience and create competitive advantages in enterprise and SMB markets.
Drive adoption through education, training, and customer advocacy programs. o Act as the primary interface between product management, engineering, marketing, sales, and customer success teams.
Define and communicate product requirements through detailed PRDs, user stories, and use cases.
Ensure successful go-to-market strategies, including pricing, packaging, and messaging.
Define KPIs and success metrics for voice solutions, tracking adoption, performance, and ROI.
Continuously refine product features and roadmaps based on data-driven insights and feedback
What Makes You Qualified?
Bachelor’s degree in Computer Science, Telecommunications, Business Administration, or a related field; advanced degrees preferred.
5-8 years of experience in product management, with a strong focus on CcaaS, networking, or telecommunications.
In-depth understanding of global telecommunications regulations and compliance frameworks.
Experience designing and implementing billing models for communication services.
Proven ability to develop and execute successful product strategies and roadmaps for global markets.
Proven expertise in voice technologies such as SIP, VoIP, WebRTC, and Conversational AI.
Demonstrated ability to launch and scale enterprise-grade CPaaS voice products.
Strong leadership and communication skills, with the ability to influence stakeholders at all levels.
Technical proficiency in voice infrastructure and APIs. • Analytical mindset with a focus on data-driven decision-making.
• Experience working with engineering, marketing, and sales teams to deliver impactful solutions
Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based.
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
JOB REQ COMPENSATION RANGE
$134,000 - $223,000
The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.
US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.