Product Manager, Internal AI

About the Role The Chimer Productivity team accelerates Chime’s pace of innovation by making AI a trusted co-pilot for every Chimer. As Product Manager, Internal AI, you’ll shape the future of how Chime operates — designing intelligent systems and experiences that use AI to make work faster, smarter, and more human. This role is about productizing AI inside Chime’s operations. You’ll identify high-value workflows across the company and embed AI directly into them — from automating documentation to accelerating decision-making to powering proactive insights. Your work ensures that Chimers benefit from AI not because they use a tool, but because their tools and processes are quietly smarter. You’ll partner with teams across Chime to design scalable, secure, and measurable AI solutions that improve how Chime builds products, serves members, and runs the business. You’ll combine product vision, technical depth, and systems thinking to help Chime operate like a next-generation company — one where AI is woven into the fabric of how we work. The base salary offered for this role and level of experience will begin at $176,000 and up to $244,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. In this role, you can expect to Define and execute the roadmap for embedded AI experiences across internal operations, ensuring AI delivers value seamlessly within existing systems and workflows. Identify and prioritize opportunities to productize AI, collaborating with cross-functional teams to pinpoint where automation, insight, or augmentation can have the highest business impact. Design and launch AI-powered features and services that make core Chime processes faster, more reliable, and more efficient — from build workflows to risk reviews to analytics summaries. Partner with Engineering Services and Data teams to integrate LLMs, automation, and agentic systems into core Chime infrastructure. Create feedback loops and measurement frameworks to track the ROI and adoption of AI-powered improvements across teams. Collaborate with AI Enablement to ensure embedded AI solutions align with governance, privacy, and ethical standards. Champion human-centered AI design, ensuring AI helps Chimers focus on creativity, strategy, and decision-making — not administrative work. Act as a cross-functional multiplier, helping business, product, and engineering leaders reimagine what’s possible when AI is built into everyday operations. Work with Chimer Productivity to help ensure smooth change management and rollout of changes throughout the company. To thrive in this role, you have 8+ years of experience in product management or platform product roles, ideally working on internal tools, workflow automation, or AI-driven systems. A proven ability to take ambiguous business problems and translate them into scalable, productized solutions. Strong understanding of applied AI and automation — how to integrate LLMs, APIs, and agentic systems into real workflows. Experience collaborating with engineering, data, and operations teams to ship features that improve company-wide productivity. A systems mindset: you see patterns across processes and design solutions that scale beyond one team or use case. Excellent communication skills and comfort influencing executive stakeholders across technical and non-technical domains. A deep curiosity for how organizations work — and how they can work better when intelligence is built into the system. A Builder mindset, willing to challenge traditional software development roles and think about the future of AI-driven product development. Preferred Qualifications: Experience building AI-enabled internal platforms or intelligent automation systems. Familiarity with LLM orchestration tools, prompt engineering, and AI agent design. Background in enterprise workflow or platform product management. #LI-MM1 #LI-Hybrid A little about us At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential. We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members. We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential. Because if we don't—who will? *Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. What we offer for our full-time, regular employees 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.** 💻 In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute** 💰 Competitive salary based on experience** ✨ 401k match** plus great medical, dental, vision, life, and disability benefits 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off** 🫂 1% of your time off to support local community organizations of your choice 👟 Annual wellness stipend to use towards eligible wellness related expenses 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more. 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!** 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress** **Perks also available to Chime Interns. We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals. Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.