Product Lead, Platform

About Us: Here at Ambience, we never set out to be just another scribe. We’re building the AI intelligence platform that restores humanity to healthcare and drives meaningful ROI for health systems across the country. Our technology helps providers focus on delivering great care by removing the administrative burden that pulls them away from patients and away from their most impactful work. Ambience delivers real-time coding-aware documentation and clinical workflow support across ambulatory, emergency and inpatient settings at the top health systems in North America. Our teams operate relentlessly with extreme ownership to build the best solutions for our health system partners. We value candor, positivity and deep thought — and we expect a lot from each other because we know the problems we’re solving truly matter. Ambience was ranked #1 for Improving the Clinician Experience in the KLAS Research Emerging Solutions Top 20 Report, recognized by Fast Company as one of the Next Big Things in Tech, named one of the best AI companies in healthcare by Inc., and selected as a LinkedIn Top Startup in 2024 and 2025. We’re backed by Oak HC/FT, Andreessen Horowitz (a16z), OpenAI Startup Fund, and Kleiner Perkins — and we’re just getting started. The Role As our Platform Product Lead, you'll own the core platform — the shared foundation that every Ambience product is built on. We serve thousands of clinicians and nurses across leading health systems like Mayo Clinic and Cleveland Clinic, with a product surface that spans documentation, visit prep, and coding across ambulatory, emergency, and inpatient care. The platform has to be reliable and coherent across all of that — multiple products, multiple care settings, multiple EMR environments — while continuing to evolve quickly. Done well, this platform scales from thousands of clinicians to hundreds of thousands, across more health systems, more care settings, and more product capabilities, without the foundation becoming the constraint. This is a Staff / Senior Staff-level IC role that reports directly to the Head of Product. You'll work closely with engineering, design, data, and internal partner teams. We're a hybrid company headquartered in San Francisco. This role requires being in the SF office 3x/week. What You'll Own Platform Core — Reliability, Scalability & Extensibility - Scale reliability and performance: Lead migrations and architectural improvements that support significant user growth, reduce fragility, and cut unnecessary internal dependencies. - Drive platform quality: Identify and systematically address the platform-level issues that generate the most support burden and impact clinician experience. - Maintain shared infrastructure: Evolve Ambience's design language and shared system components so new product lines can integrate without one-off work. - Own foundational tooling: Build and maintain capabilities like feature flagging that help the broader product org ship more predictably. Growth Infrastructure — Onboarding, Activation & Internal Tooling - Own onboarding and activation: Own the infrastructure that shapes a clinician's first experience with Ambience — account provisioning, licensing, cross-product preferences, and dashboards — moving from manual configuration to self-service experiences that get clinicians to value faster. - Build internal partner tooling: Deliver tools that let internal teams operate independently at scale: - Care Transformation: Access controls, reporting, and configuration management. - Finance: Licensing and billing integrations. - GTM: Demo environments and tooling. - Instrument platform health: Partner with Data and Analytics to build onboarding telemetry, funnel tracking, and operational reporting. What We're Looking For Must-Haves - 5+ years of product management experience with direct ownership of platforms, shared systems, or cross-product experience layers. - Prior experience as a software engineer with strong system design fundamentals. - Experience scaling platforms through growth — complex migrations, platform-wide changes, and cross-team coordination. - Track record of building internal tooling that created real leverage for go-to-market, finance, or operational teams. - Technical fluency in APIs, licensing systems, design systems, and workflow orchestration. - Comfort working with Data/Analytics — defining requirements, ensuring instrumentation, and using data to inform decisions. - Strong communicator who can align engineers, clinicians, executives, and partner teams. - Based in SF, available to be in the office 3x/week. Nice-to-Haves - Background in enterprise SaaS with multi-product portfolios. - Experience in healthcare technology — HIPAA, SOC 2, EMR integrations. - Experience navigating undocumented or proprietary systems where documentation was sparse or nonexistent. - Familiarity with billing systems, identity management, or workflow automation. Pay Transparency The base compensation for this role is approximately $240,000–285,000 per year, excluding equity and bonus. We've built in a wide range so candidates have flexibility in how they balance cash and equity. We lean toward generous equity grants — we want the people building Ambience to share meaningfully in what they create. If you're outside the stated range, we'd still encourage you to apply. We take an individualized approach to compensation. Life at Ambience Working at Ambience means opting into a high-ownership, high-trust environment built for people who want to grow fast, operate decisively and focus on work that matters. This could be the right place for you if you want to - Work on mission-critical AI technology that directly improves clinicians’ day-to-day lives and health system financial health across some of the most complex, high-stakes workflows in the world. - Join a “dream team” culture where we hire exceptional people, expect exceptional outcomes and invest deeply in feedback and continuous growth. We operate as a championship team, and that means being ok with hard, uncomfortable, ambiguous problems that lead to real greatness. - Operate with real ownership and accountability in an environment where there are no bystanders: If something is broken, we fix it! You will have meaningful autonomy and be expected to drive work to completion. To help you do your best work, we pair these expectations with benefits intentionally designed to help you feel supported and safe at Ambience and beyond. Some of our key benefits include - Comprehensive medical, dental, and vision coverage for you and your dependents - 401(k) with a company match of up to 3% of base salary - A remote-friendly culture (with a San Francisco HQ) and full equipment provisioning to ensure you can work effectively from wherever you’re based. - Parental leave to support your family needs - Annual company-wide off-sites, team off-sites and regular team lunches and all-hands gatherings, with travel, lodging and meals covered - Flexible time off with no annual cap, company-wide holidays and an annual holiday shutdown from December 24–January 1 designed to support real rest and long-term sustainability. Ambience Healthcare is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other legally protected status. We encourage applicants from all backgrounds to apply. Ambience is committed to supporting every candidate’s ability to fully participate in our hiring process. If you need any accommodations during your application or interviews, please reach out to our Recruiting team at accommodations@ambiencehealthcare.com recruiting@ambiencehealth.com. We’ll handle your request confidentially and work with you to ensure an accessible and equitable experience for all candidates. Ambience Healthcare has become aware of scams targeting jobseekers with fake jobs and even interviewing people. Our emails will always come from @ambiencehealthcare.com. We would never our ask candidates to download apps or make any form of payment(s). If you are contacted through WhatsApp, Telegram, similar but fake email domains, or asked to make a payment, these contacts are not legitimate. Report the issue immediately to LinkedIn and the FBI https://www.fbi.gov/how-we-can-help-you/scams-and-safety.