Product Designer, Guest

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. At Toast, we don’t just build software; we power the heartbeat of local communities. As a Product Designer in the Guest Org, you will sit at the intersection of restaurant success and guest delight. Your mission is to bridge the gap between a digital storefront and the physical warmth of a dining room, building products that turn first-time diners into lifelong regulars. Working within the Digital Storefront and Marketing team, you will partner with research, engineering, and product peers to transform raw data and restaurant pain points into seamless, innovative experiences. You’ll dive deep into the high-pressure world of hospitality to understand the "why" behind every guest interaction, using your design superpowers to create tools that become essential to a restaurant's survival and growth. We are looking for a designer with a Founder’s Mentality: someone who takes uncompromising ownership of their domain and has a relentless commitment to customer success. If you are ready to master your craft and build the digital future of the restaurant industry, we want you on the line with us. A day in the life (Responsibilities) Own and drive the end-to-end design process for product features within the Guest org, moving from initial discovery through high-fidelity execution with strong autonomy. Use data and research to substantiate your design decisions. You’ll be responsible for translating guest analytics, research, and restaurant feedback into a rigorous methodology that informs the user journey. Deliver polished, high-fidelity artifacts that account for complex restaurant constraints. You will utilize and contribute to the Toast design system, ensuring your work is scalable and technically sound. Act as a dependable partner to your Product and Engineering counterparts. You’ll make your work visible early and often, using storytelling to build alignment and ensure technical feasibility. Be the voice of the customer in every room. You will break down complex workflows, like online ordering or loyalty sign-ups, into intuitive, delightful experiences that feel like true hospitality. Help raise the collective bar by participating in design crits, sharing best practices, and helping to foster a growth mindset where feedback is a gift. Integrate emerging AI-first tools and methodologies into your daily practice to accelerate ideation, streamline design production, and increase overall team velocity. What you'll need to thrive (Requirements) You have a demonstrated ability to use data and insights, including business metrics and user research, to substantiate design decisions and drive impact. You hold a high bar for design excellence. Your portfolio shows a disciplined process that accounts for fine details, edge cases, and complex, real-world constraints. You are innately collaborative and actively manage stakeholders. Your collaborative style inspires others, and you build the dependability needed to enact influence with cross-functional partners. You excel at untangling ambiguity, breaking down complex workflows into intuitive, end-to-end user journeys. 3+ years in product design, showing a clear progression from executing tasks to owning broader product outcomes and strategy. Please include a portfolio link with your application. This is a hybrid role requiring in-office collaboration two days per week in our Dublin office. #LI-HYBRID #BI-Hybrid AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Design and Engineering to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.