The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
The Role
Aspen Technology is seeking a Principal Technical Solution Engineer to join our industry leading Engineering software support team. The ideal candidate should be an innovative thinker, demonstrate high initiative, have great communication skills and work to the highest ethical standards. The candidate will be responsible for working with our account managers and the technical community within our clients. The successful candidate must have strong business acumen and customer interaction skills. The role requires the ability to understand customer challenges and industry drivers, formulate potential solutions from Aspen's portfolio, build and justify the business case for client investment, and provide support to the direct sales force in the sales process.
Your Impact
Assignments will be varied. Your time will be divided between solving customer technical support problems with our Engineering software via telephone/web, delivering high quality training on our Engineering product line, pre-sales support to win new customers and other department projects as needed.
Learn and understand our customers’ business problems and data flows. Provide customer specific reviews, health checks and guidance to holistically solve customers’ business problems. Provide specific recommendations to the customers on how to achieve more business value from our products.
Act as business partner with the account team to develop the account strategy based on the industry and client business environment maximizing product usage and growth
Participate and/or lead customer consulting engagements to facilitate sales, including demonstrations, workshops, value assessments, and technical seminars.
Drive improvement in our Engineering software. Provide your own ideas and bring customer feedback to the R&D team to make our products better.
Serve as a technical expert and provide technical leadership in several specialized areas within our Engineering technical support team.
Review unresolved issues to ensure proper resolution of customer’s problems and provide second level support to complex problems through broader technical knowledge.
Actively mentor junior level customer support engineers or consultants by virtue of broad industrial experience and in-depth product knowledge and skill.
Author white paper solution articles for publication to the user community through our support web knowledge base.
Travel to customer sites if required. Travel is usually less than 25% and may occasionally be international.
What You'll Need
Bachelor’s, Master’s or Ph.D. in Chemical Engineering
8-18 years of experience with process modeling, simulation. Experience with Aspen Plus/ Aspen HYSYS experience is required. Expertise in Process Industry is preferred.
Knowledge of Aspen Capital Cost Estimator (ACCE) is a plus.
Hands-on problem-solving skills with a drive to deliver quality work.
Must possess a strong passion for cutting-edge technologies, with the aptitude and desire to learn new skills.
Excellent communication, interpersonal and customer relationship skills.
Be able to work well in diverse teams composed of people with varied backgrounds.
Demonstrated ability to convey complex information in a clear and concise manner.
#LI-WJ1