Principal Revenue Strategy & Operations Manager

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. About the Role The Principal Revenue Strategy and Operations Manager is responsible for optimizing and scaling the end-to-end revenue and customer lifecycle across the EMEA region—and potentially APAC. This role partners closely with Sales, Marketing, Customer Success, Finance, and Product to drive operational excellence, improve forecasting accuracy, increase retention and expansion, and ensure a seamless customer experience from lead to renewal. Key Responsibilities Strategic Planning & Insights Analyze complex information—both quantitative and qualitative—to guide our Go-To-Market (GTM) strategy and exceed revenue targets. Support the design and execution of sales processes, territory models, and capacity planning. Partner with Sales leadership on quota setting, compensation plan design, and performance management Define and optimize onboarding, adoption, renewal, and expansion workflows Partner with CS leadership to improve retention, NRR, churn reduction, and time-to-value Support the design and roll-out of playbooks for customer engagement, renewals, and risk management Ensure a consistent, high-quality customer experience across the lifecycle Leadership & Cross-Functional Collaboration Manage and develop a team of revenue and customer operations professionals Act as a strategic partner to Sales, Marketing, CS, Finance, and Product leadership Lead change management for new processes, tools, and operating models Drive alignment across GTM teams to support company growth goals Process Improvement & Operational Excellence Evaluate and continuously improve existing GTM processes, systems, and organizational structures through standardization, documentation, and automation. Design and implement operating cadences that promote compliance, efficiency, and consistency across the GTM team (e.g., pipeline hygiene, account ownership protocols, and account planning). Proactively identify and deploy best practices to increase seller effectiveness, operational alignment, and job satisfaction—tailored to regional dynamics in EMEA and APAC. Qualifications 8+ years of experience in Revenue Operations, GTM Strategy, Management Consulting, or related functions at high-growth SaaS or enterprise tech companies. Proven ability to lead complex cross-functional initiatives with measurable business impact. Strong analytical and problem-solving skills with proficiency in data visualization and dashboarding tools (e.g., Tableau, Looker). Excellent communication and storytelling abilities with experience presenting to executive audiences. Deep understanding of sales and marketing processes, systems (e.g., Salesforce, Clari), and GTM metrics. Experience supporting EMEA and/or APAC markets strongly preferred. Bachelor’s degree required; MBA or equivalent advanced degree a plus. Preferred Experience Experience in B2B SaaS, subscription, or usage-based business models Familiarity with forecasting methodologies and revenue recognition concepts Experience supporting enterprise and mid-market sales motions Experience with international or multi-region GTM teams #LI-HO1 More things you'll like about Bloomreach: Culture: A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. We believe in flexible working hours to accommodate your working style. We work virtual-first with several Bloomreach Hubs available across three continents. We organize company events to experience the global spirit of the company and get excited about what's ahead. We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*. The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5 Personal Development: We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions. Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.* Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins. Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)* Well-being: The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.* Subscription to Calm - sleep and meditation app.* We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones. We facilitate sports, yoga, and meditation opportunities for each other. Extended parental leave up to 26 calendar weeks for Primary Caregivers.* Compensation: Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.* Everyone gets to participate in the company's success through the company performance bonus.* We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts. We reward & celebrate work anniversaries -- Bloomversaries!* (*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.) Excited? Join us and transform the future of commerce experiences! If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful! Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees. #LI-Remote