Principal Product Manager, Enterprise Systems

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast is looking for a Principal Product Manager, Enterprise Systems to support our Care and Onboarding teams. You will transform and build out business processes using technology and systems, acting as the interface between our various functional teams, our engineering team, and our R&D counterparts. You will work closely with cross-functional stakeholders to understand their challenges, help identify potential solutions, and translate business requirements into functional requirements leveraging, and working with the technical team to deliver solutions. You will work closely with our Business and Engineering teams to design and build optimal solutions for our systems and applications to scale our flexibility and offerings.You will be an expert on how data flows in our system, and be able to articulate solutions that are simple and accurate. You will play a critical role in driving our strategy to build scalable processes that can power and support our exponential growth as the leading player in restaurant technology. A day in the life (Responsibilities) Interface daily with stakeholders and engineering partners, bridging the gap between the business value and technical support systems Own and deliver outcomes for high-impact strategic initiatives, from design to measured results Partner with engineering teams and end users to ensure designs meet requirements and provide scalable solutions with a focus on user experience and speed to delivery Deeply understand timelines and options utilizing both technical dependencies and near term business goals based on your intimate understanding of the outcome Organize ambiguous ideas and targets into detailed functional requirements, providing point of view feedback on prioritization and criticality based on deep business understanding Navigate the complexity of fast moving processes, recognize and advocate for best practices that will serve us long term over easy solutions to individual problems Own a product roadmap and effectively work with business stakeholders to refine priorities and communicate status What you'll need to thrive (Requirements) 8+ years of Product Management experience, ideally in a systems or technical scope Experience with Salesforce and platform integration is required Experience with customer support platforms (Salesforce Service Cloud, Amazon Connect, etc) preferred Highly experienced enabling customer support and onboarding system improvements/initiatives Strong advocate for simplicity and user experience Demonstrated experience of solving complex problems using a data-driven approach Excellent communication skills and ability to translate business and technical languages AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible). Pay Range $165,000—$264,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.