Premium Support Engineer This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: What you’ll do: Lead and drive troubleshooting on Customer reported issues for Premium Customers. Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix. Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business. Mentor newly hired support engineers and peers in technical areas of specialty. Leverage available trainings to build knowledge and ramp up on supported technologies. Work closely with L3+ teams to learn through knowledge-sharing and technical guidance. Use available documentation and knowledge resources to help resolve customer issues quickly. Identify technical limitations early and escalate complex issues to L3+ teams in a timely manner. Products to be supported - Juniper platforms (EX, QFX), Aruba Switching platforms (CX Switches, CX 10000 Switch Series), Aruba WLAN Platforms such as Access Points, Instant On series, Aruba software platforms such as Edgeconnect, ClearPass, etc., This is an individual contributor role. There will be weekend coverage as per roaster. Primary Skills required: Excellent Customer handling and communication (verbal and written) skills Excellent Networking and Technical skills. What you need to bring: Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS) Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP) Multicast protocols [IGMP, IGMP-snooping, PIM] Wireless LAN technologies such as ARM, ClientMatch, AppRF, AOS10 and Gateways, Wi-Fi 7 APs Security Technologies such as Network Access Control, AAA etc., Prefer to have understanding/Exposure/Expertise in one or more areas : Advanced Datacenter technologies- MC-LAG, VxLAN, EVPN, MACSEC, NAE, DCB Perl/Python/Unix/Expect scripting or any automation exposure Requires B.E. in Electronics/Engineering or Computer Science ( or equivalent) with 3+ years of experience in Networking Industry. Following candidates having any of following experience will be preferred and minimum experience criteria may not apply - 2+ years extensive JUNOS/Juniper or Aruba experience OR minimum 2+ years’ experience in Troubleshooting Datacentre networks, Enterprise core networks. Platform Knowledge: Juniper Switches (Junos, EX, QFX series), Aruba Switches (AOS-CX, CX Switches, CX 10000 Switch Series), Aruba Wi-Fi Cisco, Arista, Alcatel, traffic generators (Ixia, Agilent), Aruba Wi-Fi APs and Controllers. Preferred Certifications – JNCIS/JNCIP/JNCIE/ACA/ACP/ACSX /CCNA/CCNP/CCIE and other equivalent. What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #india #networking Job: Engineering Job Level: TCP_01 HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. Recruitment Fraud Alert We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. 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