People Technology Support Specialist, Workday

AVEVA is creating software trusted by over 90% of leading industrial companies. Salary Range: $90,800.00 - $151,400.00 This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training.  Job Title:  People Technology Support Specialist, Workday Location: Houston, TX Employment Type: Full Time   The Job To deliver proficient People Technology support and service excellence by combining technical expertise with a proactive approach to problem-solving. This role ensures the effective use of platforms such as Workday and ServiceNow HRSD, through accurate issue resolution, root cause analysis, and overseeing light configuration-related requests. In addition to managing technical queries, the Senior Analyst contributes to operational process improvements, support documentation management, system enhancement support, and team capability development, while contributing to the effectiveness of the wider People Technology function.    Key Responsibilities  Deliver exceptional customer‑focused support, using strong communication skills to engage effectively with stakeholders and ensure a positive, professional service experience.  Provide proficient technical, data, and reporting support across core People Technology platforms.  Contribute to Workday configuration activities, including EIB execution, updating security group memberships, and creating work schedules, ensuring well‑governed and efficient system operations.  Lead structured root cause analysis and proactively identify workflow gaps, partnering with the People Technology Delivery and Platform Enablement teams to deliver long‑term process and system improvements.  Maintain data integrity through regular audits, validations, and proactive monitoring activities.  Ensure adherence to GDPR and all relevant data protection, security, and audit standards, driving strong governance across all People Technology processes.  Create and maintain clear, user‑friendly articles and support documentation to drive self‑service and improve internal knowledge.  Support testing for system enhancements, releases, and new ways of working.  Lead or support People Technology projects from planning through to delivery.  Build strong stakeholder relationships and provide trusted guidance on best‑practice processes and system usage.  Mentor Analysts within People Technology Operations, promoting continuous learning and knowledge sharing.  Collaborate with People Technology leadership to deliver impactful operational enhancements.    Essential Requirements 3–5 years of experience in HR technology support, with demonstrated ability to resolve Workday technical and functional issues.  Experience using ServiceNow HRSD or other Case Management tools, would be beneficial.  Experience using Peakon or other Employee Engagement tools, would be beneficial.  Customer focused with strong communication skills.  Demonstrated involvement in process improvement initiatives.  Experience collaborating with HR and IT teams on issue resolution and enhancements.  Solid understanding of GDPR and other data protection requirements for handling sensitive data.  Awareness of audit and compliance standards such as PCAOB within People Technology contexts.    Find out more: aveva.com/en/about/careers/r-and-d-careers/ USA Benefits include: Flex work hours, 20 days PTO rising to 25 with service, three paid volunteering days, primary and secondary parental leave, well-being support, medical, dental, vision, and 401K. It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive. Find out more: aveva.com/en/about/careers/benefits/ Hybrid working By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote. Hiring process Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process. Find out more: aveva.com/en/about/careers/hiring-process About AVEVA AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably. We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/ Find out more: aveva.com/en/about/careers/ AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check.  Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria. AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.  AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.