People Services Specialist (12 months fixed term contract)

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a People Services Specialist to join our team. This is a Hybrid (Ramat Gan) role, reporting to the Senior Manager, People Operations EMEA in the People & Culture department. This role supports our global People Services team and employees around the world by transforming regional processes, enhancing operational efficiency, and delivering exceptional support across the employee lifecycle.This is a 12 months fixed term contract. What you’ll do (Role Expectations) Provide a frustration-free employee experience through operational excellence and timely inquiry management Operate as primary resource for employee requests through internal ticketing system (ServiceNow) Manage daily administration of employee data in our internal HRIS and various support systems Support cross-functional programs between operations, payroll, and internal P&C teams, while creating opportunities to transform current processes Assist in the transformation of the People Ops department through project-based initiatives as the organization continues to scale Who You Are (Success Profile) You are customer-obsessed, dedicated to delivering seamless, high-touch support across all employee interactions. You are a problem-solver who enjoys optimizing operational workflows and resolving complex HR inquiries efficiently. You operate with urgency, balancing high-volume inquiry management with thorough attention to detail. You are a high-trust collaborator, building strong cross-functional partnerships to drive operational alignment. You are resilient and adaptable, thriving in a growing global environment where process evolution is continuous. What We’re Looking for (Minimum Qualifications) Demonstrate a proven ability to leverage AI technologies and workflows to drive measurable operational efficiency. Demonstrated curiosity and active exploration of AI tools Experience working in human resources, with familiarity in People Operations or HR technologies Experience supporting employees through ticketing software such as ServiceNow Excellent written and verbal communication skills What Will Make You Stand Out (Preferred Qualifications) Experience supporting HR functions across multiple EMEA countries Passion for organizational culture, designing the future of work, and human-centric People strategies Strong Microsoft Excel skills #LI-Hybrid #LI-LJ1 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.