People Operations Generalist

ABOUT ABRIDGE Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. THE ROLE Abridge is looking for a People Operations Generalist to join our People team and keep our core People Ops work running smoothly: onboarding, benefits, workers’ comp, compliance, and HR support tickets. You’ll work closely with the Head of People Operations and the rest of the People team to keep things running smoothly and build processes that keep up as we scale. This role suits someone who is proactive, moves fast, and brings solutions instead of questions. They’re resilient when priorities shift, comfortable with ambiguity, and have a bias for action. They enjoy owning the details, switching between tasks easily, and want to help scale People Ops at a fast-growing startup. WHAT YOU’LL DO HR Support & Systems - Triage and respond to employee questions in our HR ticketing system quickly and accurately, and escalate when needed. - Use Rippling day to day to manage employee data and pull reports. Spot data issues and fix them before they cause problems. - Find recurring ticket themes and turn them into self-serve resources or process fixes. Onboarding & Employee Lifecycle - Own new hire onboarding from offer to first day, including paperwork, Rippling setup, and coordination with IT on devices and access. - Make sure every new hire has a smooth, well-organized experience, and keep improving the experience as hiring accelerates. Benefits & Workers’ Comp - Administer employee benefits, including enrollments, qualifying life events, open enrollment, and renewals, and be the first point of contact for employee benefits questions. - Manage workers’ compensation claims from start to finish. Compliance - Manage compliance programs, including audits, harassment prevention training, and other regulatory mandates. - Lead compliance reporting requirements such as EEO-1 and state-specific filings, making sure submissions are on time and accurate. - Maintain internal documentation (policies, calendars, audit trails) and build scalable processes that can flex with our team’s growth. - Support audits and respond to regulatory inquiries with thorough, organized documentation and clear processes. Cross-Functional Partnership - Work with Payroll, Legal, Finance, and IT to give employees a seamless experience. - Jump in wherever there’s an operational gap, and help bring clarity and structure as we grow. WHAT YOU’LL BRING - 3–5 years of experience in People Operations, HR Generalist, or HR Coordinator roles. - Hands-on experience with an HRIS. Rippling is strongly preferred. - Experience administering benefits and managing workers’ comp claims. - Working knowledge of federal and multi-state compliance requirements, including reporting such as EEO-1 and required training mandates. - The ability to prioritize on your own in a fast-paced environment where priorities shift. - A proactive, solutions-first mindset. You notice gaps and fix them without waiting to be asked. - High attention to detail and strong organizational skills. - Excellent written and verbal communication. You can explain HR and compliance topics in a way employees understand. This role is a hybrid position (Mondays, Wednesdays, and Fridays) based in San Francisco. WHY WORK AT ABRIDGE? At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month. Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business. Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients. We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life. If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you. HOW WE TAKE CARE OF ABRIDGERS: - Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees - Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families. - Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA. - Paid Parental Leave: Generous paid parental leave for all full-time employees. - Family Forming Benefits: Resources and financial support to help you build your family. - 401(k) Matching: Contribution matching to help invest in your future. - Personal Device Allowance: Tax free funds for personal device usage. - Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits. - Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more. - Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals. - Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment. - Compensation and Equity: Competitive compensation and equity grants for full time employees. - ... and much more! EQUAL OPPORTUNITY EMPLOYER Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. We're committed to providing reasonable accommodations throughout the interview process. Once you submit your application, we'll follow up with details on how to request an accommodation for interviewing, completing any assessments, or otherwise participating in the selection process. STAYING SAFE - PROTECT YOURSELF FROM RECRUITMENT FRAUD We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com http://abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article https://consumer.ftc.gov/consumer-alerts/2023/05/scammers-are-hijacking-job-ads-heres-how-spot-fakes. Please exercise caution and cease communications if something feels suspicious about your interactions.