People Operations Coordinator

Our mission at Greenhouse is to make every company great at hiring – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can help companies measurably improve the way they hire. Join us to do the best work of your career, solving meaningful problems with remarkable teams. Greenhouse is looking for a People Operations Coordinator to join our team! As a People Operations Coordinator on our People Systems and Operations team, you are responsible for delivering high-quality, scalable HR operations across the full employee lifecycle for our global workforce. This role owns day-to-day lifecycle transactions in our HRIS, provides front-line HR support to employees and managers, and helps maintain the operational stability of key processes like onboarding, offboarding, and employee data changes. Reporting to our Director of People Systems and Operations, you'll partner closely with People Partners, People Managers, Finance, Payroll, IT, and other cross-functional stakeholders to ensure our operations are accurate, compliant, and delivered with empathy. Who will love this job A lifecycle owner - you enjoy managing details end-to-end, from onboarding through offboarding, and take pride in running smooth, accurate, and compliant HR processes. A trusted problem-solver - you're the person others go to for clear answers; you interpret policies, resolve issues quickly, and know when to escalate complex cases. A data steward - you care deeply about data integrity, love working in HR systems, and understand how accurate data underpins compliance and decision-making. A service-minded collaborator - you're energized by helping employees, partnering with cross-functional teams, and creating inclusive, seamless experiences for everyone you support. What you’ll do Own employee lifecycle operations - Process all personnel transactions (new hires, promotions, transfers, and terminations) and ensure accurate, timely HRIS data entry and record-keeping Coordinate onboarding and offboarding logistics - Support the scheduling, documentation, and systems steps that help new hires start strong and departing employees transition smoothly Serve as front-line HR support - Act as the primary contact for HR inquiries from current employees, new hires, past employees, and external vendors on core policies like PTO, benefits, and basic HR procedures Manage external HR requests - Handle employment verifications and other external information requests, ensuring accuracy, confidentiality, and timely responses Escalate complex issues - Triage and route more complex or sensitive cases to the appropriate People team members or functional specialists to ensure they are resolved effectively Support cyclical HR programs - Help execute key annual and cyclical activities such as the Annual Performance Review process, organizational surveys, Benefits Open Enrollment, and mandated training programs Maintain HRIS data integrity and reporting - Uphold high standards for data quality, run basic reports, and support adherence to HR controls and compliance requirements Contribute to process improvements & projects - Participate in People Operations and broader HR process improvement initiatives and departmental projects that enhance scalability and employee experience Additional projects and responsibilities as business needs require You should have 1+ years of HR operations experience managing the full employee lifecycle, including hands-on processing of personnel changes and providing first-level employee support and policy guidance Multi-state (or multi-region) HR experience, with demonstrated ability to maintain compliance and high data integrity and strong knowledge of core HR principles Proficiency with HRIS/HCM platforms (Workday, preferred) and comfort working in spreadsheets such as Excel or Google Sheets Strong organizational and time management skills, with a track record of prioritizing multiple high-volume, high-stakes tasks in a fast-moving environment Excellent verbal and written communication skills, with a focus on empathy, professionalism, and clear policy interpretation for a wide range of stakeholders Demonstrated attention to detail and commitment to data accuracy, particularly in HRIS data entry, documentation, and reporting Passion for inclusive, seamless people operations, with a service-oriented mindset and desire to improve processes that support employees and managers Global HR operations experience, a plus Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply Applicants must be legally eligible to work in Canada as of the start date chosen by the Company. We are unable to support sponsorship at this time. For purposes of processing or administering your employment relationship, personal information that you provide to the Company may be transferred to and accessed by an affiliate in the United States or elsewhere, or to agents and contractors (such as payroll companies, insurance companies, information technology consultants, etc.) that provide services to the Company. The national pay range for this role is $61,600 - $86,400 CAD. Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role. Who we are At Greenhouse, we live by our mission through using our own product to help us hire the right person for the job, every time. We are a remote-first company and have shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere. We take an active role in our growth through a performance review program that’s committed to providing actionable feedback, and a bonus structure that rewards great performance. We believe that bringing together a variety of perspectives makes us a stronger company – and we nurture leaders who create an inclusive culture and invest into employee resource groups that celebrate our differences and life experiences. We’re proud to have built an award-winning culture that’s been recognized as Fortune’s Best Places to Work and Inc.’s Best Workplaces multiple years in a row. – Greenhouse Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to accommodations@greenhouse.io. 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