Partner Success Manager - Key Accounts

ABOUT ABRIDGE Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. THE ROLE **Must be able to go into our Pittsburgh (East Liberty) office As a Partner Success Manager at Abridge, you will own the day-to-day success and account management of assigned partner relationships while developing deeper strategic skills on a Partner Success team for our larger and more complex partnerships This role focuses on independent execution, operational excellence, and partner enablement, with exposure to more strategic planning and decision-making over time. You will work closely with partner stakeholders—including clinicians, administrators, and operational leaders—to drive adoption, ensure delivery against commitments, and support long-term partner value. WHAT YOU’LL DO - Partner & Account Management - Independently manage day-to-day partner relationships, serving as the primary point of contact for assigned accounts - Run recurring partner status calls, including agenda setting, action tracking, and follow-through - Triage incoming partner requests and coordinate responses in collaboration with internal teams - Build trusted relationships with partner stakeholders and clinician users Project & Program Execution - Fully own and maintain partner project plans, including milestones, owners, timelines, and risks - Coordinate cross-functional work across Product, Engineering, Clinical Success, and Sales to meet partner commitments - Collaborate with the Director of Partner Success on prioritization, escalation, and delivery strategy Adoption & Value Realization - Support onboarding, training, and ongoing enablement for clinicians and operational users - Monitor adoption, utilization, and partner health metrics; proactively address risks or gaps - Communicate value, outcomes, and ROI to partner stakeholders - Identify opportunities to improve end-user experience and drive feature adoption Expansion & Advocacy - Support partner expansion efforts - Prepare and participate in partner business reviews to highlight outcomes, insights, and growth opportunities - Serve as the voice of the partner internally, sharing feedback and insights to inform product and process improvements - Contribute to partner-facing assets, playbooks, and success resources WHAT YOU’LL BRING - What You’ll Bring - 3+ years of experience in Partner Success, Customer Success, Account Management, or a similar customer-facing role - Experience working with enterprise customers; healthcare or health tech experience preferred - Strong project management and organizational skills, with the ability to manage multiple partners simultaneously - Clear, confident communicator able to work effectively with clinicians and executive stakeholders - Technical aptitude and comfort learning complex software workflows - Proactive, solution-oriented mindset with strong follow-through - Familiarity with CRM, customer success, and project management tools WHY WORK AT ABRIDGE? At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month. Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business. Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients. We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life. If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you. HOW WE TAKE CARE OF ABRIDGERS: - Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees - Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families. - Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA. - Paid Parental Leave: Generous paid parental leave for all full-time employees. - Family Forming Benefits: Resources and financial support to help you build your family. - 401(k) Matching: Contribution matching to help invest in your future. - Personal Device Allowance: Tax free funds for personal device usage. - Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits. - Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more. - Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals. - Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment. - Compensation and Equity: Competitive compensation and equity grants for full time employees. - ... and much more! EQUAL OPPORTUNITY EMPLOYER Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. STAYING SAFE - PROTECT YOURSELF FROM RECRUITMENT FRAUD We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com http://abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article https://consumer.ftc.gov/consumer-alerts/2023/05/scammers-are-hijacking-job-ads-heres-how-spot-fakes. Please exercise caution and cease communications if something feels suspicious about your interactions.