Partner Success Engineer

COMPANY OVERVIEW Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram. COMPANY OPERATING RHYTHM At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance. Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do. Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5. At Deepgram, we make it easy to create inspiring voice experiences https://playground.deepgram.com/?endpoint=agent&language=en&speakModel=aura-asteria-en&listenModel=nova-3&customWelcomeMessage=&llmProviderType=open_ai&llmModelName=gpt-4.1. Today, we offer the Deepgram Enterprise Runtime, which powers low-latency, high-quality, affordable Speech to Text, Text to Speech, Voice Intelligence and Voice Agent APIs. What’s next? We’re building the speech company. Our Customer Success team, known as The Heartbeat of Deepgram, sits at the intersection of customers, product, and growth. We’re not here just to “manage accounts”; we make Deepgram successful in our partners’ environments by combining technical expertise with commercial impact and an AI-native mindset. Customer Success Engineers are hands-on partners who ensure adoption, solve complex technical challenges, and highlight opportunities for expansion, while building the systems that make our team's work compound over time. WHO YOU ARE You are not a traditional CSM. You’re a Partner Success Engineer, someone who thrives at the intersection of APIs, customer outcomes, and channel growth. You thrive at the intersection of APIs, customer outcomes, and channel growth. You have a strong technical foundation and are comfortable running demos, guiding architecture discussions, and helping partners integrate AI-driven solutions into their workflows. You're equally skilled at reading a room, building trust with executives, and uncovering growth opportunities that come from technical adoption. You've likely been a Partner Manager, Technical Account Manager, Sales Engineer, Implementation Engineer, or Support Engineer, and you're excited to bring that blended experience to help partners realize value from day one and scale it over time. As a Partner Success Engineer, you will nurture and grow relationships with strategic technology partners, leading initiatives that drive joint adoption, enablement, and measurable business outcomes. You will own the lifecycle for assigned partners from onboarding and enablement through engagement, performance analysis, and expansion. You will be pivotal in aligning partner strategies with Deepgram's roadmap, ensuring both Deepgram and our partners achieve shared success. Moreover, AI is how you work, not a tool you reach for occasionally. You've rebuilt a meaningful part of your workflow around it, and going back to the pre-AI way of doing things would feel like working with one hand tied behind your back. You'd refuse to. You're also a builder. When you see recurring work, your instinct isn't to get faster at it, it's to make it unnecessary. You've shipped something, an internal tool, an agent, a pipeline, a script, a workflow, that permanently eliminated a class of problems for you or your team. WHAT YOU’LL DO - Act as a technical expert and strategic advisor to strategic partners, engaging directly with developers, engineers, and executives to align business goals with technical solutions. - Build, nurture, and sustain partner and customer relationships across all personas interacting with Deepgram, from developers and program managers to CIOs, CTOs, and other C-level stakeholders. - Conduct regular on-site visits with partners, work hands-on to drive adoption, and actively embed Deepgram into their workflows. - Own and manage the full partner lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy. - Focus on making Deepgram successful in the partner ecosystem, ensuring products are integrated, enabled, and adopted effectively, applying best practices, reference architectures, and creative solutions to drive outcomes. - Continuously operate in discovery mode, surfacing issues, deeply understanding their complexity and business impact, and translating them into actionable requirements for internal teams. - Confidently run live product demos, guide architecture discussions, and troubleshoot L1-style issues, bridging the gap between technical support, solutions design, and commercial growth. - Maintain a deep understanding of Deepgram APIs, integrations, and AI/ML technologies. - Proactively identify and scope opportunities for expansion (cross-sell, upsell, multi-product adoption), partnering with Sales. - Proactively initiate and lead executive business reviews, joint planning sessions, and strategy workshops to stay ahead of risks, ensure alignment, and surface opportunities for growth. - Serve as the voice of the partner internally, influencing product roadmap, GTM strategy, and the internal tools and processes we build to support partners and customers. - Lead issue resolution and serve as an escalation point for complex, cross-functional partner matters, ensuring timely and satisfactory outcomes. - Build the systems that make partner success scale. Design and ship the tools, agents, dashboards, and automated workflows that turn one-off partner interactions into repeatable, self-serve experiences. Your output is measured not just by the partners you serve, but by the leverage you create for the entire partner ecosystem. - Operate AI-first by default. Every repeatable part of your job, partner research, technical enablement prep, integration diagnostics, follow-ups, QBR analysis, should run through AI workflows you've designed. If you catch yourself doing something manually more than twice, your next move is to build the system that removes it. YOU’LL LOVE THIS ROLE IF YOU - Thrive at the intersection of sales engineering, account management, and customer success. - Have high EQ and high learning index, you read the room, adapt your style, and quickly absorb technical and business complexity. - Are a strong communicator who can keep many stakeholders aligned and focused, often through constant updates and over-communication on status and ownership. - Are energized by technical problem-solving, live demos, and translating support questions into growth conversations or business outcomes. - See customer health and technical adoption not as endpoints but as the fuel for revenue expansion. - Value collaboration and thrive in high-growth, fast-paced environments where priorities shift quickly. - Have a high degree of integrity and can work both collaboratively and independently in a remote WFH environment. Being self-directed is key to staying proactive. - Enjoy leveraging data to guide decisions, uncover insights, and identify opportunities for program improvement. - Are persistent, resourceful, and able to adapt your communication style to suit both technical and business audiences. - Are thoughtful in your approach and constantly question the status quo. Just because we do things a certain way, doesn’t mean it’s the best way! - Would be genuinely uncomfortable going back to a pre-AI workflow. You've rebuilt how you work and the new way is non-negotiable. - Get more satisfaction from building the system that handles a task forever than from completing the task once, especially in partner work, where one good system can serve thousands of downstream users. IT’S IMPORTANT TO US THAT YOU HAVE - 7–10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success (with strong technical focus), at innovative, API-driven technology companies (developer-first, developer tools, or emerging AI/tech) - A proven track record in roles that blend customer engagement with technical expertise, navigating between solution design, technical problem-solving, and commercial growth. - Hands-on experience with running product demos, POCs, or technical workshops with enterprise customers. - Demonstrated success identifying expansions, cross-sell, and upsell opportunities in complex enterprise accounts. - Strong technical aptitude: able to discuss APIs, developer workflows, and troubleshoot basic L1-style support questions (no coding required, but must be fluent in technical conversations) - Experience engaging across technical teams (developers, architects, support) and executive buyers (CIO, CTO, VP Engineering, etc.). Demonstrated success building strong relationships and delivering key business outcomes. - Exceptional interpersonal, communication and collaboration skills, with proven ability to influence internal and external stakeholders (including executives, technical teams, and sales). - A strong sense of ownership and stewardship for your customers, and a keen focus on developing a strong personal brand. - A strong understanding of partner ecosystems, channel business models (resale, referral, integrations, co-marketing, co-selling), and multi-party commercial dynamics. - Evidence of something you've built, a tool, agent, script, dashboard, or workflow, that permanently eliminated recurring work for yourself, your team, or a partner. In your application, tell us what it was, what it replaced, and what it's still doing today. Bonus points if it scaled to serve people beyond you. - An AI-native operating model. You can point to specific workflows that structurally depend on AI and describe how you'd rebuild them if the tools you rely on disappeared tomorrow. IT WOULD BE GREAT IF YOU HAD - A background spanning solutions engineering, technical account management, or L1 support in addition to CSM or Partner Management responsibilities. - Experience working in AI, machine learning, voice AI, cloud infrastructure, or developer-first technologies. - Working fluency with automation, scripting, or agent-building (Python, TypeScript, workflow tools, agent frameworks, or equivalent). You don't need to be a software engineer, but you need to be dangerous enough to ship working systems. - Familiarity with channel/partner marketing, enablement programs, or technical enablement asset creation. This job description incorporates the strategic focus, cross-functional partnership, and data-driven approach that define Deepgram’s go-to-market and customer-centric roles. If you’re passionate about helping partners and technology companies thrive together, and you love operating where innovation and relationship management intersect, we’d like to hear from you. BENEFITS & PERKS* HOLISTIC HEALTH - Medical, dental, vision benefits - Annual wellness stipend - Mental health support - Life, STD, LTD Income Insurance Plans WORK/LIFE BLEND - Unlimited PTO - Generous paid parental leave - Flexible schedule - 12 Paid US company holidays - Quarterly personal productivity stipend - One-time stipend for home office upgrades - 401(k) plan with company match - Tax Savings Programs CONTINUOUS LEARNING - Learning / Education stipend - Participation in talks and conferences - Employee Resource Groups - AI enablement workshops / sessions *For candidates outside of the US, we use an Employer of Record model in many countries, which means benefits are administered locally and governed by country-specific regulations. Because of this, benefits will differ by region — in some cases international employees receive benefits US employees do not, and vice versa. As we scale, we will continue to evaluate where we can create more alignment, but a 1:1 global benefits structure is not always legally or operationally possible. Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you! Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. We are happy to provide accommodations for applicants who need them.