Partner & Value Engineering Operations Manager

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work. With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! Job Title: Partner & Value Engineering Operations Manager Department: Revenue Operations Location: Remote Reports To: Director of Sales & Customer Operations Role Overview We’re seeking a strategic and process-oriented leader for Partner and Value Engineering Operations. This role will serve as the operational backbone of our Indirect Sales channel and our value-selling motion. You will partner closely with Global Partnerships, Value Engineering, and Sales leadership to build a scalable engine that quantifies business impact and accelerates partner-led revenue. While our core Sales Ops team manages the direct motion, this role owns the end-to-end GTM infrastructure for our ecosystem. You will ensure that our partners (referral, reseller, and alliance) have the tools, ROI frameworks, and data-driven insights they need to succeed while maintaining strict alignment with our internal revenue goals. Key Responsibilities Ecosystem Strategy & Value Frameworks Design and optimize the end-to-end partner lifecycle, from onboarding and deal registration to attribution and incentive payouts. Partner with the Value Engineering team to adapt enterprise ROI tools and business case templates specifically for partner-led and co-sell motions. Establish clear Rules of Engagement (RoE) between direct sales, Value Engineering, and Partners to minimize conflict and maximize co-selling efficiency. Data Partnership & Value Insights Partner with Revenue Analytics to build comprehensive dashboards providing visibility into ecosystem health, partner-influenced ROI, and realized customer value. Serve as the primary architect for partner data integrity, ensuring accurate attribution of "Value-Added" activities within the CRM. Conduct regular "Value Gap" analyses to identify which partner segments are driving high-margin, value-based growth versus those competing solely on price. Operational Excellence & Value Tooling Streamline the lead process, ensuring business cases and value assets are tracked from the initial partner lead through to the final closed deal. Collaborate with Partner Finance and Deal Desk to manage partner commission structures, tiered incentives, and value-based performance bonuses. Enablement & Influence Act as a thought leader within RevOps to ensure the "Partner Voice" and "Value Motion" are represented in annual planning and territory design. Enable partners and Partner Managers on how to utilize Value Engineering assets to increase deal size and win rates. Lead cross-functional projects to improve the partner experience, making it easier for external stakeholders to deliver value-based outcomes to our joint customers. Qualifications 5+ years of experience in Partner Operations, Value Engineering, or Revenue Operations within a high-growth SaaS environment. Expertise in the Partner Lifecycle: Deep understanding of referral, reseller, and co-sell motions, as well as value-selling methodologies. Technical Proficiency: Advanced Salesforce (SFDC) skills and experience managing partner ecosystems and ROI calculators. Analytical Rigor: Strong ability to translate complex financial data into clear, actionable narratives for partner and executive audiences. Stakeholder Management: Proven track record of aligning Sales, Value Engineering, Finance, and Partnership teams. Preferred Qualifications Experience building or scaling a Partner Program from scratch. Background in financial modeling, specifically around channel margins and business case development. Comfort working in a fast-paced environment where you must balance strategic design with tactical execution. Why This Role Matters This role is the bridge between our ecosystem and our business impact. As we shift toward an ecosystem-led growth model, your work will ensure we are delivering measurable business transformation through our partners. You will play a critical role in shaping how we measure success and drive operational excellence across the entire value chain. The US salary range + variable value for this position at the start of employment is $129,000- $165,000 and includes annual base salary and target variable pay (actual payout is subject to the percentage attainment of specific sales goals). The total compensation package also includes equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others. Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records. Recruitment Disclaimer: Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not: Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc. Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.). Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable. You may see all job vacancies on our official Iterable channels: Official Iterable website, Careers page: https://iterable.com/careers/ Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/ Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer. Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors. Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.