Order to Cash North America Analyst - Fixed term 1 year (Open)

Business Introduction GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems. Our diverse portfolio consists of vaccines, specialty medicines, and general medicines. Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges.   Position Summary You will support end-to-end Order to Cash (O2C) activities for North America from our Costa Rica site. You will work closely with internal teams and customers to ensure invoices, payments, and collections are processed accurately and on time. We value people who are analytical, customer-focused, and ready to learn. This role offers strong career growth, meaningful impact on cash flow, and the chance to contribute to our mission of uniting science, technology and talent to get ahead of disease together. This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following: - Manage customer inquiries via phone, email, and shared inboxes with clear, polite communication. - Process accounts receivable tasks in systems, ensuring invoices and payments are recorded correctly. - Perform overdue analysis and support collections activities to reduce outstanding balances. - Collaborate with internal teams to resolve billing or payment issues and escalate when needed. - Meet performance targets and quality standards, while delivering a great customer experience. - Prepare routine reports and contribute insights that support decision-making about receivables. Responsibilities - Respond to high volumes of customer contacts quickly and professionally. - Reconcile customer accounts and identify discrepancies with attention to detail. - Follow standard operating procedures for cash application and collections. - Keep accurate records of interactions and actions taken in the system. - Work with country and regional teams to support local requirements. - Help improve processes by sharing ideas and participating in continuous improvement initiatives. Why You? Basic Qualification We are seeking professionals with the following required skills and qualifications to help us achieve our goals: - Bachelor’s degree or equivalent in Accounting, Finance, Business Administration, or related field. - At least 2 years of experience in accounts receivable, collections, or O2C processes. - Experience using ERP or financial systems such as SAP for receivables and cash application. - Strong Excel skills for reporting and analysis. - Clear verbal and written communication in English at B2 level or higher. - Ability to work on-site in Costa Rica and maintain consistent schedules. Preferred Qualification If you have the following characteristics, it would be a plus: - Experience handling collections for North American markets. - Knowledge of accounting principles and reconciliation processes. - Proven track record of meeting KPIs and quality targets in a shared services environment. - Familiarity with customer service channels, including phone and email ticketing. - Additional language skills relevant to the region. - Experience contributing to process improvement or automation projects. Skills Cash Management, Credit Risk Analysis, Cyber Risks, Data Analytics, Design Thinking, Digital Fluency, Driving Continuous Improvement, Enterprise Thinking, Problem Solving     Why GSK? Uniting science, technology and talent to get ahead of disease together.   GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.   People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. If you require any adjustments or accommodation during the selection process to better showcase your abilities, please let our team know as soon as we contact you. We're here to support you. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.   Our inclusive workplace makes our employees feel engaged by the contribution they make, by affording them equal treatment regardless of actual or perceived characteristics. As so, when you apply for a job at GSK, it is not necessary to include on your resume information such as: race, color, ethnicity, age, gender, sexual orientation, marital status, religion, origin, photographs or any other personal characteristics.   Find out what life at GSK is really like www.gsk.com