Order Management Specialist

Location: Waterford, Waterford, Ireland Job ID: R0122750 Date Posted: 2026-06-04 Company Name: HITACHI ENERGY IRELAND LIMITED Profession (Job Category): Sales, Marketing & Product Management Job Schedule:  Full time Remote: No Job Description: The opportunity   Reporting to our Market Manager for Ireland, the Order Management Specialist will help to shape our customer experience by supporting the smooth and accurate processing of orders, from confirmation through to delivery.     This entry‑level position works closely with sales, logistics, supply chain teams, vendors, and customers contributing to the effective management of orders, timely resolution of queries, and the delivery of consistent service standards.     You’ll be encouraged to take ownership of your work, learn through experience, and contribute ideas that support the wider team and business. We will provide hands-on training and development for this role.    How you’ll make an impact   Ensure timely release of orders and a fulfilment of pre-established standards and policies to achieve customer satisfaction.   Monitor and resolve order issues and process errors.  Act as the point of contact for clients with queries, quotes, order processing.  Work with the Supply Chain team on order management and shipping support.  Prepare dispatch and shipping documentation for customers, qualify payments.  Enter orders into SAP and maintain order databases.  Create purchase orders for suppliers and internal work orders.  Work with wider Sales and Project    Your background   Previous experience in a Customer Service/Administrative/Order Processing environment desired, not essential  A keen eye for attention to detail and accuracy  The ability to communicate effectively, over the phone, via email and face to face  Good PC skills, including Microsoft Office suite, specifically Outlook, Word and Excel desired  Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.