Operations Specialist

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. Operations Specialist Role summary-As an Operations Specialist, you will be responsible for ensuring the smooth execution of our cross-border payment operations. This role focuses on day-to-day transaction processing, customer onboarding, and operational risk control. You will collaborate closely with internal teams to improve workflows, enhance compliance, and deliver a high-quality customer experience. Location-Guangzhou On-site Full-time What you’ll do Execute daily cross-border payment operations, including customer onboarding (KYC), transaction monitoring, payment review, reconciliation, and reporting. Work closely with sales, product, and compliance teams to deliver integrated operational and risk solutions. Identify, investigate, and escalate abnormal customer activities or transactions. Support product reviews, business assessments, and risk evaluations, providing operational insights and recommendations. Contribute to process improvements that enhance efficiency, SLA performance, and customer experience. Who you are 3+ years payment business operations experience in cross-border payments, domestic payments and banking. Bachelor’s degree or above. Understanding of cross-border payment operations and risk management practices.. Excellent organizational and communication skills, with the ability to collaborate effectively across teams. Proficiency in both written and spoken English. #LI-DW1 #LI-Onsite The Payoneer Ways of Working Act as our customer’s partner on the inside Learning what they need and creating what will help them go further. Do it. Own it. Being fearlessly accountable in everything we do. Continuously improve Always striving for a higher standard than our last. Build each other up Helping each other grow, as professionals and people. If this sounds like a business, a community, and a mission you want to be part of, apply today. We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.