Operations Coordinator (Downtown San Jose)

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity. WHO WE ARE We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully. JOB OVERVIEW As an Operations Coordinator at Serve Robotics, you will play a key role in ensuring smooth daily operations across our commercial delivery network. Your main objective will be to execute against established strategies, manage the flow of day-to-day activities, and identify opportunities to streamline and strengthen operational processes. You will support the team by ensuring procedures are followed consistently, operational goals are met, and metrics are tracked with accuracy. In this role, you will focus on operational execution first, while also proposing and implementing incremental improvements that drive efficiency, reliability, and scalability. You will collaborate closely with supervisors and leadership to align your work with the broader operational strategy, ensuring that our delivery network runs seamlessly and consistently delivers on performance targets. JOB DUTIES - Oversee and execute daily deployments by coordinating between Field Agents and Piloting teams to ensure on-time robot operations. - Monitor live operations and resolve issues in real time, escalating problems as needed to minimize service disruptions. - Ensure compliance with standard operating procedures (SOPs) by reinforcing adherence to established workflows, safety protocols, and quality measures. - Open or close depots in accordance with scheduled shift. - Track and report key operational metrics (deployment efficiency, service uptime, utilization, etc.) to measure efficiency and highlight areas for improvement. - Implement new processes and protocols as directed, ensuring successful rollout, team adoption, and compliance across all operational teams. - Assist the Sr. Operations Supervisor in daily decision-making to help prioritize resources, balance workloads, and execute test plans. - Support onboarding and training of new Operations Associates, ensuring consistency in role expectations, SOPs, and performance standards. - Provide ad hoc operational support across field operations, piloting, and project initiatives to maintain continuity of service and execution. EXPERIENCE, QUALIFICATIONS, & SKILLS Required Experience, Qualifications, and Skills - Bachelor’s degree in a related field, or equivalent experience (3+ years in operations, logistics, or customer service) - Strong organizational, collaboration, and problem-solving skills. - Ability to remain calm under pressure with a proactive, can-do attitude toward challenges. - Demonstrated ability to work independently with minimal supervision. - Comfort with spreadsheets (Excel or Google Sheets) - Willingness to work flexible hours, including evenings and weekends, as operations require. - Comfortable driving mid-size utility vehicles as needed. - Valid U.S. driver’s license. - Ability to work nights, weekends, and holidays Preferred Experience, Qualifications, and Skills - Previous experience in a high-growth, fast-paced startup environment - Experience with schedule creation, resource planning, or forecasting - Direct customer-facing experience (field or service-based) - Ability to analyze data and report on operations through Google Workspace (Docs, Sheets, Drive) - Strong passion for efficiency, innovation, and robotics Additional Information - This role is onsite and field-based, with ad hoc movement between depots, deployment zones, and customer locations. Candidates should be comfortable with standing, walking, and lifting up to 50 lbs as part of daily operations. Occasional evening and weekend shifts may be required to support deployments and testing schedules. - Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated. - Operations Coordinators must be prepared to perform duties in various weather conditions, including inclement weather. - This role may require the operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.