Operations Associate

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Role Summary At athenahealth, we are transforming the way healthcare works. As an Associate on the Payer Portal team, you will support solutions that reduce friction in revenue cycle operations and improve outcomes for healthcare providers. This role is focused on operational execution, workflow analysis, and continuous improvement. You will help identify issues, support implementation of process changes, track key metrics, and collaborate with stakeholders across the business. The role reports to the appropriate team leader within the Payer Portal organization. Team Summary The Payer Portal Management Zone simplifies how healthcare organizations interact with payer systems. The team builds scalable, automated, reliable, and secure access to payer portals, helping reduce administrative effort and improve operational efficiency across the revenue cycle. The team works across operations, product, and technology to solve complex problems that affect payer interactions and downstream business outcomes. Team members contribute to workflow improvement, issue analysis, and support for changes that improve consistency, reliability, and client experience. Essential Job Responsibilities Execute operational and strategic initiatives that support unit cost reduction, improved business outcomes, and reduced client effort. Analyze workflows and support root cause analysis to identify inefficiencies and recurring issues. Support implementation of workflow changes and product updates. Track and report on assigned metrics and operational outcomes. Participate in stakeholder discussions and escalate risks or blockers as needed. Identify process inefficiencies and recommend practical improvements. Use AI-assisted tools to organize recurring operational findings, summarize workflow patterns, and support faster review of metrics and issue trends while applying human judgment to confirm actions and decisions. Additional Job Responsibilities Collaborate with cross-functional partners to support issue resolution and process improvements. Document workflow observations, action items, and follow-up needs. Assist in preparing status updates and operational summaries. Support ongoing team activities and special projects as assigned. Contribute to knowledge sharing within the team. Learn RCM processes and apply that understanding to daily work. Help improve consistency in operational execution and follow-through. Expected Education & Experience Bachelor’s degree or equivalent experience. 5–7 years of experience in a fast-paced environment. Exposure to US healthcare RCM is preferred. Foundational understanding of revenue cycle workflows. Basic analytical and problem-solving skills. Strong communication and collaboration skills. Ability to prioritize work in a fast-paced environment. Strong attention to detail and execution discipline. Willingness to learn and adapt. About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.  Learn more about our culture and benefits here: athenahealth.com/careers   https://www.athenahealth.com/careers/equal-opportunity