Operational Risk Analysis and Oversight Director

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The Role As Director of Operational Risk Analytics and Oversight, you will lead a high-performing second line of defense team responsible for shaping and overseeing the company’s operational risk framework. You will establish and maintain operational risk policies, develop forward-looking insights into the company’s risk profile, and deliver clear, actionable reporting to senior management and key stakeholders. This role is an opportunity to define how data and analytics strengthen operational risk governance. You will play a central role in advancing risk transparency, enhancing oversight capabilities, and ensuring alignment with the company’s risk appetite and regulatory expectations. By joining SoFi, you’ll be part of a forward-thinking organization transforming financial services. We combine the agility of a technology-driven company with the discipline and governance standards expected of a regulated financial institution. What You’ll Do Strategic & Analytical Leadership Partner with executive leadership to design and evolve analytical and reporting frameworks that define, measure, and communicate the enterprise operational risk profile. Develop forward-looking risk analytics to identify emerging risks, trends, concentrations, and program effectiveness. Provide independent second-line thought leadership on leveraging data and analytics to strengthen governance, transparency, and decision-making. Establish clear, consistent operational risk metrics aligned to risk appetite and regulatory expectations. Risk Oversight Develop, implement, and monitor operational risk policies, standards, and procedures to ensure alignment with the company’s risk appetite and applicable regulatory requirements. Facilitate the Operational Risk Management Committee, setting strategic agendas, driving accountability, and ensuring timely action on key risk themes. Translate complex regulatory and compliance requirements into measurable risk indicators, reporting structures, and governance processes. Deliver analytically driven insights that inform strategic risk decisions and enable proactive risk mitigation across the organization. Analytics Development & Automation Oversee the development, maintenance, and enhancement of dashboards, scorecards, and automated reporting tools that monitor key risk indicators (KRIs) and operational risk exposures. Design scalable analytical processes that enable early identification of operational risks and emerging trends. Drive continuous improvement of risk reporting through automation, advanced analytics, and process optimization. Evaluate and implement innovative analytical tools and technologies, where appropriate, to enhance risk oversight effectiveness. Leadership & Influence Lead and develop a high-performing team, fostering a culture of accountability, innovation, and continuous improvement. Support regulatory examinations and internal audit engagements for ORM, ensuring strong preparation, documentation, and follow-through. Provide oversight of key Operational Risk Management initiatives aligned to the company’s well-managed framework. Drive execution of strategic priorities across Operational Risk Management and cross-functional stakeholders. Communicate complex risk insights clearly and effectively to senior management, regulatory partners, and cross-functional teams. What You’ll Need Bachelor’s degree and 10+ years of experience in risk management within a regulated financial institution, including direct experience with operational risk frameworks. Deep knowledge of operational risk management principles, including risk appetite frameworks, risk and control assessments (RCSA), regulatory compliance, governance standards, and issue management. Demonstrated expertise in risk analytics, data interpretation, and identification of emerging risks and trends. Experience developing and delivering reporting to senior management, risk committees, and regulatory audiences. Familiarity with U.S. banking regulations and experience operating within a three lines of defense model. Experience working with Governance, Risk, and Compliance (GRC) systems and risk data infrastructures. Proven ability to manage multiple strategic initiatives and deliver results in a fast-paced, regulated environment. Strong leadership and influencing skills, with the ability to drive alignment across multidisciplinary teams. Exceptional written and verbal communication skills, including experience presenting to senior stakeholders. Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.