Onboarding Specialist

ABOUT US: Notion helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money. In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays, and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays. ABOUT THE ROLE: As an Onboarding Specialist at Notion, you will help customers accelerate time-to-value by delivering packaged, repeatable onboarding solutions that can be deployed quickly and adapted to each team’s goals. This is a founding role, and you will help define the playbooks, assets, and delivery approach that will scale onboarding across segments. You will partner with customers, Sales, Customer Success, and Product to understand the most common onboarding needs, translate them into reusable onboarding packages (templates, workspace patterns, training modules, and enablement), and deliver high-quality onboarding experiences that drive adoption. WHAT YOU'LL ACHIEVE: - Deliver structured onboarding engagements using standardised, repeatable packages (with clear scopes, timelines, and outcomes) - Configure customer workspaces using proven patterns (core use cases, IA, permissions, and member management practices) - Run onboarding workshops and trainings that help teams adopt Notion quickly and confidently - Create and maintain onboarding assets: templates, checklists, example workspaces, guides, and facilitation materials - Identify onboarding friction points and continuously improve the packages based on feedback, outcomes, and common requests - Partner with Sales and CS to align on customer goals, define success criteria, and ensure smooth handoffs post-onboarding - Provide guidance on workspace architecture, permissions, and security best practices - Collaborate cross-functionally to share customer insights and inform product improvements that reduce onboarding effort SKILLS YOU'LL NEED TO BRING: - 3+ years of experience in technical consulting, implementation, or similar customer-facing role - Strong project management expertise with demonstrated ability to manage multiple client engagements simultaneously - Experience in change management and driving user adoption of new technologies - Excellence in stakeholder management and building relationships at all levels - Strong problem-solving abilities and analytical skills - Outstanding written and verbal communication skills - Experience with SaaS platforms and understanding of technical concepts - Proven track record of delivering successful customer implementations NICE TO HAVES: - Experience with workspace design and information architecture - Knowledge of data migration tools and methodologies - Understanding of API integrations and enterprise software systems - Previous experience in a fast-paced, high-growth technology company - Familiarity with project management methodologies and tools We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, colour, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21 #LI-Onsite