O2C Customer Contact Management Analyst - German Speaking

🌍 Join Us at Opella Consumer Healthcare Role: O2C Order & Commercial Conditions Analyst– Budapest - German Speaking Location: Budapest, Hungary (Hybrid) Entity: Opella Healthcare Department: Customer Experience & Operations At Opella Consumer Healthcare, we’re building a healthier future by empowering people to take care of themselves. We’re looking for a passionate and detail-oriented O2C Order & Commercial Conditions Analyst German Speaking to join our dynamic team in Budapest. If you thrive in a collaborative, fast-paced environment and want to make a real impact on customer satisfaction and operational excellence, we’d love to hear from you. 💼 About the Role As an O2C Order & Commercial Conditions Analyst German Speaking you’ll play a key role in ensuring seamless order processing and commercial condition management across Europe & MEA. You’ll be part of a team that drives operational efficiency, supports product fulfilment, and contributes to a positive customer experience. 🔑 Key Responsibilities Order Management Excellence – Capture, validate, and process customer orders in SAP, ensuring accuracy and compliance with business rules. Issue Resolution – Troubleshoot technical issues across order entry and invoicing channels, resolving IDOC failures and coordinating with IT and other teams. Commercial Conditions Maintenance – Upload and manage commercial agreements and pricing conditions, ensuring alignment with policy and compliance standards. Cross-Functional Collaboration – Partner with Sales, Trade, IT, and Finance to ensure timely updates and resolution of commercial and order-related issues. Continuous Improvement – Identify and implement process enhancements to improve efficiency and reduce exceptions. Compliance & Controls – Ensure adherence to preventive controls and regulatory compliance in all commercial condition activities. Customer-Centric Mindset – Deliver high-quality service with a focus on customer satisfaction and operational precision. 🎯 Key Requirements Languages – Fluent in English and German (written and verbal). Experience – 2–4 years in order processing, customer service, or contract management, ideally in the pharmaceutical or healthcare sector. Technical Skills – Proficient in SAP (S4 Hana preferred), Microsoft Excel, and OCR tools (advantageous). Analytical Thinking – Strong problem-solving and financial acumen with attention to detail. Collaboration – Proven ability to work cross-functionally and resolve issues with internal stakeholders. Adaptability – Comfortable with change, able to work under pressure, and committed to continuous learning. Ownership & Leadership – Self-motivated, organized, and capable of leading by example to deliver results. 🌱 What Makes This Role Special At Opella, we believe in diversity, equity, and inclusion. We welcome candidates from all backgrounds and experiences. You’ll be part of a purpose-driven organization that values your voice, supports your growth, and celebrates your contributions. We offer a hybrid working model, competitive benefits, and the opportunity to work on global projects that make a difference in people’s lives. 🚀 Ready to Make an Impact? Apply now and help us shape the future of self-care. #LI-HYBRID