Nodal Officer

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. Payoneer is looking for a Compliance and Licensing Senior Manager, India to join our extremely fast-growing global Fintech business. The ideal candidate will be comfortable in a fast-paced, multi-tasking and high energy environment. Location: Bangalore, India Key Responsibilities: Oversee and ensure that an effective customer grievance resolution mechanism is in place in accordance with relevant regulations and laws, and provide day to day support on decision making in complaints which are complicated in nature. Serve as the final escalation point for unresolved complaints to ensure fair and timely resolution and be the appointed Nodal Officer. Develop and implement a comprehensive compliance program to meet non-AML regulatory requirements issued by RBI and other relevant authorities, including but not limited to validating policies around outsourcing, merchant onboarding, regulatory reporting, complaints handling, and information security. Maintain oversight of non-AML compliance requirements specific to India-licensed Payment Aggregators and Payment Collection Banks (PA-CBs), including outsourcing arrangements. Work with APAC Regulatory Counsel to monitor updates to non-AML regulations and work with the relevant departments to identify gaps, provide actionable recommendations and implement measures to ensure continued compliance. Work closely with internal teams to build and/or implement our processes to support outsourcing compliance, information security, merchant onboarding, consumer complaints and regulatory reporting. Coordinate and ensure timely submissions of reports/data/filings for RBI and other regulators and to ensure correctness of the reports submitted. Identify regulatory challenges and changes relating to payment services products to ensure these are addressed and implemented in a timely manner. Liaise with key internal (e.g. Legal, Risk, MLRO etc) and external (e.g. Regulators, advisors, vendors, partners etc) stakeholders as required. Serve as the main point of contact for the RBI and other regulators for non-AML matters, including but not limited to customer complaints and information security matters. Skills, Qualification and Experience Bachelor's degree with relevant work experience (e.g. appointment as the Principal Nodal Officer of other payment companies) 8-10 years of financial experience in complaints handling and regulatory compliance (e.g. information security compliance, regulatory reporting, outsourcing), preferably with a strong understanding of RBI regulations and financial services compliance in India in relation to licensed payment aggregators Strong negotiation skills Strong professional presence to support regular interactions with senior management Able to work in a fast-paced, deadline-driven environment Excellent interpersonal, verbal, and communication (including presentations) skills Proficient computer skills, especially Microsoft Office applications Experience in dealing with India-based regulatory bodies Excellent organizational and communication skills to effectively liaise with regulators and internal stakeholders Ability to monitor and interpret regulatory changes and implement appropriate compliance measures #LI-PB1 The Payoneer Ways of Working Act as our customer’s partner on the inside Learning what they need and creating what will help them go further. Do it. Own it. Being fearlessly accountable in everything we do. Continuously improve Always striving for a higher standard than our last. Build each other up Helping each other grow, as professionals and people. If this sounds like a business, a community, and a mission you want to be part of, apply today. We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.