New Account Specialist

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The Role: The New Account Specialist is responsible for enhancing the customer experience through highly accurate transaction processing while knowledgeably and courteously answering customer questions regarding banking services. Follows bank policies and procedures and adheres to applicable government regulations. Performs a variety of account maintenance duties including new account opening. Balances each day’s transactions and verifies cash totals. What You'll Do: Customer Service: Provides excellent customer service by handling customer requests competently and courteously including prompt acknowledgment of every customer. Understands the Bank’s product and service offerings and identifies customer financial needs and offers solutions by engaging the customer in an appropriate conversation and establishing rapport. Resolves customer questions and/or problems by making observations, listening and asking questions. Refers the customer to a supervisor or appropriate department. Operations: Accepts and processes deposits, night drop deposits, loan payments, cashes checks and processes other transactions according to established procedures. Approves customer transactions in accordance with established authority levels/limits. Opens new accounts accurately following established procedures and obtains supporting documentation as required. Verifies cash received from vault and balances cash drawer daily. Performs various administrative duties such as filing, answering phones, ordering supplies and maintaining work areas in a neat, orderly and professional manner. Assists the Banking Center Manager and / or Operations Supervisor in completing Branch Certifications. Reviews NSFOD report in the absence of the Banking Center Manager and/ or Operations Supervisor. Carries out supervisory duties in accordance with established policies and procedures in the absence of the Banking Center Manager and/or Operations Supervisor. Approves other teller’s transactions up to the assigned limit. Assists customers in resolving complex issues. Compliance: Maintains current knowledge of branch operations, bank products and services and applicable regulations. Operates in compliance with operational regulations and security policies and procedures. Reviews and approves Regulation CC holds for other BSSs in the branch. Reviews and approves CTRs and OFAC reports for the branch. What You'll Need: High school diploma or general education degree (GED) Required Minimum 1 year cash handling and customer service experience Excellent customer service, communication, interpersonal and problem-solving skills. Proficient in the use of personal computers and related software. Other Responsibilities: Support and promote the Bank vision, mission and core values, organizational structure and policies and procedures. Must have excellent analysis, observation and decision-making skills. Individuals should be able to work under high pressure situations and a stressful atmosphere and should remain composed. High degree of accuracy with strong organizational skills; able to manage priorities and workflow Ability to work independently and as a team member Able to communicate with people at all levels and various backgrounds Ability to work varied days/hours as business dictates. Must be able to work flexible hours, as scheduled and Monday through Saturday, work at any of the bank's locations, as needed. Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.