Job Description
Role Title: National Account Manager, eCommerce
Location: Sydney or Brisbane
Grade: L2-1
Contract: FTC – 12 Months
You’ve built experience, now use it where bold ideas meet real impact. At Opella, we’re challenging how self-care works for millions of people and need leaders and experts ready to shape what’s next. As a National Account Manager (eCommerce) you’ll bring your skill, your curiosity and your drive to make health simpler, smarter and more human.
About the Job:
This role is responsible for driving eCommerce growth and digital excellence across key retail customers for Opella CHC. The position focuses on managing digital shelf performance, optimizing online shopper experiences, executing omnichannel campaigns, and delivering strong eCommerce sales growth through performance marketing, retailer partnerships, and data-driven insights.
Main Responsibilities:
• Monitor and manage digital shelf metrics in Profitero for key customers
• Monitor syndication from Sku Library onto retailer product pages
• Work with brand & shopper team on improving product page content (copy, images, rich content, video)
• Work with external performance marketing agency (and retailer performance/ marketing reps) on sponsored ads campaigns & performance (sales and ROAS)
• Drive eCom sales and share across the business through the 5 overarching eCom strategic pillars (conversion optimization, performance marketing, collaborative commerce/JBPs, eInnovation and new channel activation)
• Support Grocery team in driving an online-only promotional plan (promo mechanics + retail media support)
• Work with accounts teams on amplifying instore campaigns to online to create high impact omnichannel campaigns; create digital launch plans to drive NPD trial and success
• Work with retailers on planning and executing digital/ecom campaigns (ie. leverage retail media and understanding of the online shopping journey)
• Drive initiatives to improve traffic, conversion & basket size across key customers
• Directly manage Chemist Warehouse eCom & digital budget
• Work with shopper and brand teams on eCom creative for campaigns (display banners, EDMs, etc)
• Leverage internal and external dashboards to monitor and track campaign performance and learnings
• Work cross functionally with RGM and Finance teams to pitch for incremental spend to trial and deploy incremental opportunities that drive sales beyond the annual base plan.
• Conduct monthly business reviews for the key accounts (performance, risks,
opportunities, etc)
About You:
Experience:
Account Management, Sales or Customer Service experience, ideally working within FMCG, CHC.
Must have Digital/eCommerce experience.
Skills: Digital/eCommerce - knowledge & understanding
Languages: Must have excellent spoken and written English.
This is more than the next step in your career; it’s a chance to lead change and help reinvent self-care for the world. If you’re ready to challenge, inspire and deliver impact that matters, we’re ready for you. We are challengers. We are Opella.
About Us:
Opella is the self-care challenger with the purest and third-largest portfolio in the Over The Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.
Our mission is to bring health in people’s hands by making self-care as simple as it should be. For half a billion consumers worldwide – and counting.
At the core of this mission is our 100 loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and 4 specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.
As a globally certified B Corp company, we are active players in the journey towards healthier people and planet. Find out more about our mission at www.opella.com.