Mission Operations Training Specialist

Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands. About the Role: The Mission Operations Training Specialist is dedicated to empowering Planet's internal team and supporting our Constellation Services customers through essential onboarding and technical training. Under the direction of the Education and Enablement team and in close coordination with the Space Systems team, this role is responsible for designing and developing standardized training programming that equips customers to utilize the enhanced satellite services provided through constellation services contracts including satellite operations, ground operations, and collection planning. A core element of this programming, and indeed a critical responsibility of the Specialist, is to ensure that operational and maintenance knowledge is transferred to customers so they are adept at performing operations and optimizing for their unique needs to deliver the desired mission impact. These efforts are paramount for driving the successful delivery of constellation services. This is a full-time, hybrid role which will require you to work from our Berlin office 3 days per week, collaborating with operators in Space Systems as well as supporting global customers. Impact You’ll Own: Design, build, and program manage Constellation Service customer training initiatives. Own key training and education programs, including onboarding, ramping, technical product training, and LMS maintenance. Develop and deliver engaging training content and assessments. Act as the Space Business Team’s primary support for training and enablement needs. Maintain and optimize training assets and systems for accuracy and efficiency. Identify training needs through data analysis and cross-functional collaboration. Monitor program effectiveness and drive continuous improvement. Contribute to the development of learning paths and training artifacts. Support enhancements to company products and business practices. Exhibit superior adaptability and proactive problem-solving in an ambiguous environment. Partner with the Education and Enablement leadership on strategic initiatives, including assessment design and annual scope planning. What You Bring: 6+ years of dedicated experience in customer training or a closely related technical capacity, preferably within a Space or a related industry. Bachelor’s degree in a related discipline. Expertise driving adoption and strategic use of a comprehensive tech stack, including: Jira, Confluence, Python, and learning management systems, ideally Skilljar. Experience in the technical development and deployment of software simulation back-end systems. Cross-functional project or program management experience. Ability to develop and deliver engaging training, including classroom instruction. Familiarity and working knowledge of Instructional Design and design authoring tools (ex: Rise). What Makes You Stand Out: Background in systems engineering, with experience in system design, integration, or operations. Experience with satellite or aerospace operations. Fluency in German, Arabic or other non-English language. Application Deadline: July 13, 2025 by 23:59 Pacific Time (11:59pm PT) Export Control Requirements: Planet Labs Germany GmbH is authorized to receive U.S. export-controlled information at Planet under an export license issued by the Bureau of Industry and Security. This position requires access to export-controlled information, and as such, employment (or hiring of a contractor) is contingent upon the candidate’s ability to access all applicable export-controlled information without additional export licensing being required by the Bureau of Industry and Security and/or the Directorate of Defense Trade Controls. Benefits While Working at Planet: These offerings are dependent on employment type and geographical location, based upon applicable law or company policy. Paid time off including vacation, holidays and company-wide days off Employee Wellness Program Home Office Reimbursement Monthly Phone and Internet Reimbursement Tuition Reimbursement and access to LinkedIn Learning Equity Volunteering Paid Time Off San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Why we care so much about Belonging. We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work. If this job intrigues you, but you’re thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride. EEO statement: Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights. Accommodations: Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you. Privacy Policy: By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants, and hereby consent to the collection, processing, use, and storage of my personal information as described therein. Privacy Policy (European Applicants): By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein. AI in Our Interviewing Process: Planet is committed to providing an exceptional interview experience for all candidates. We currently use Metaview to better focus on candidates and less on trying to capture notes. As such, with the candidate's consent, select interviews may be recorded and include a "Planet AI Notetaker" for transcription and summarization purposes. Should an interview involve use of AI interview technologies, the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect one's candidacy. Candidate AI Policy: Planet embraces Artificial Intelligence (AI) tools, and we encourage its responsible use. We understand that candidates may use various resources, including AI tools, to prepare for interviews and assessments. However, during any live interview stage or when actively completing assessments for this position, the use of AI tools—e.g. Large Language Models (LLMs), deep fake technology, etc.—is strictly prohibited unless explicitly prompted by an interviewer or assessment instructions. If you are unsure about acceptable use, please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation, please contact accommodations@planet.com with your request for assistance. Your message will be confidential, and we will be happy to assist you. Violation of this policy may result in disqualification of your application.