Manager or Sr. Manager, Sales Assist

AI AT ZAPIER At Zapier https://zapier.com/about, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently. Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process https://zapier.com/l/jobs/ai-at-zapier, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.   AI Fluency Assessment https://ai-fluency-hub.vercel.app Take our 10 minute AI Fluency Assessment by clicking the link above. See how your skills stack up against our sales bar, get a personalized tier, and walk away with actionable next steps to level up your AI skills. Location: India, United Kingdom, Spain Zapier is looking for a Manager/Sr. Manager, Sales-Assist to join the Sales and Customer Success org at Zapier. The Sales-Assist team serves our core customer segment as they evaluate and buy Zapier’s products, acting as a dedicated sales point of contact primarily through Live Chat and secondarily through Calls and Email. Today, this team supports an inbound sales motion, proactively engages existing customers based on product signals to drive expansion, and focuses largely on faster sales-cycle opportunities. Success in this role looks like helping teams and organizations adopt and scale automation through Zapier’s products, while evolving the Sales-Assist motion into a more data-driven, targeted, and scalable growth engine. This is not just a people management role. We’re looking for a leader who can combine high-judgment team leadership with strong analytical horsepower, program ownership, systems thinking, and AI. The right candidate will know how to identify growth opportunities, translate data into action, improve how work gets routed and prioritized, and leverage AI to drive change across the team. They will go beyond dashboard building to shape strategy, improve execution, and drive measurable business outcomes. If you want to advance your career at a fast-growing, profitable, impact-driven company, read on… - Our Commitment to Applicants https://zapier.com/jobs/our-commitment-to-applicants/ - Culture and Values at Zapier https://zapier.com/jobs/culture-and-values-at-zapier/ - Zapier Guide to Remote Work https://zapier.com/learn/remote-work/ - Zapier Code of Conduct https://zapier.com/jobs/zapier-code-of-conduct/ - Diversity and Inclusivity at Zapier https://zapier.com/jobs/working-on-diversity-and-inclusivity/ ABOUT YOU - You are located in India and able to work 5:00 pm - 1:00 am IST to allow overlap with North America-based colleagues. - You bring 6+ years of SaaS growth sales or upsell experience, ideally with horizontal platforms and AI and/or automation solutions, and a strong track record of success. - You have 2+ years of experience leading and developing high-performing sales or upsell teams, ideally within a fast-growing or high-velocity environment. - You are comfortable engaging with both technical and business audiences and have credibility in areas such as integrations, APIs, compliance, and scalability. - You have experience designing and operationalizing growth programs, sales plays, or GTM experiments that drive pipeline, expansion, conversion, or revenue efficiency. - You understand how segmentation, routing, scoring, prioritization, and sales motions work together, and you know how to turn those levers into better team focus and better outcomes. - You have a strong sense of program ownership and can independently lead cross-functional initiatives from idea to rollout to measurable impact. - You thrive in ambiguous, fast-paced environments and bring a builder’s mindset to new challenges. - You’re deeply curious, especially about AI and automation, and are eager to experiment with new technologies that improve team and customer outcomes. - You’re a strong communicator, able to align internal stakeholders and build rapport with executives across customer organizations. - You have experience working with global or distributed teams. THINGS YOU’LL DO - Lead, coach, and inspire a high-performing team of 10+ Sales Assist Representatives, fostering a collaborative and inclusive team culture. - Drive the team to meet and exceed revenue and customer growth goals while improving the efficiency, effectiveness, and scalability of the Sales-Assist motion. - Identify and run high-impact programs and experiments that improve conversion, expansion, routing, prioritization, and sales productivity across the Sales-Assist funnel. - Recruit, hire, and onboard top sales talent while fostering a culture of excellence, accountability, and continuous learning. - Coach and develop your team through regular feedback, chat reviews, call reviews, deal reviews, pipeline inspection, and career development planning. - Partner closely with stakeholders across sales, growth, and data to translate insights, enrichment, and modeling into scalable workflows and better execution. - Lead change management for new processes, tools, and ways of working, ensuring the team adopts improvements effectively and sustainably. - Oversee forecasting, reporting, and operational inspection with a sharp eye for signal, using tools such as HubSpot, Gong, and other GTM systems to inform decisions. - Champion the voice of the customer, translating frontline insights into actionable feedback for product, growth, and go-to-market teams. - Contribute to the evolution of Sales-Assist strategy, playbooks, and processes so the motion can scale with greater precision and impact. HOW TO APPLY At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process. After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter! Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct https://zapier.com/jobs/zapier-code-of-conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws. Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here https://zapier.com/legal/data-privacy. Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. APPLICATION DEADLINE: The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled. Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0 for a list of countries where we currently cannot have Zapiens permanently working.