Manager, US Payroll Operations

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Manager, Payroll Operations will oversee the Payroll Operations team in Chennai. The ideal candidate will have proven experience in building and managing a high performing team. This position will serve to assist in creating and ensuring success of OKRs. The Manager, Payroll Operations will oversee a team that will manage system corrections and various banking and benefit functions. Work Mode: Hybrid (2 days in a week at office) Work Location: Chennai Work Timings: 3:00 PM to 12:00 AM IST About this roll* (Responsibilities) Educate, manage, train, coach and mentor a team of 8-12 payroll operations specialists Monitor and audit workflow efficiency to identify trends and process improvement opportunities Provide subject matter expertise related to US payroll operations Regularly evaluate employee performance and ensure accountability. Drive team success of periodic Objective and Key Results (OKR) Resolve transaction related inquiries for customers and support teams. Responsible for building, maintaining, and occasionally presenting data on key team performance indicators to stakeholders including senior leadership. Do you have the right ingredients*? (Requirements) Overall of 10+ yrs of experience with 4+ years of Banking and ACH experience (US preferred) 2+ years of experience owning a process or team project Experience mentoring or being a peer leader Demonstrated strong communication, interpersonal and analytical skills including ability to work with all levels of Management Solution-oriented with proven ability to drive results Proficient in Microsoft Excel Ability to perform multiple tasks, in high paced and fluid environment, and effectively manage time Special Sauce* (Non-essential Skills/Nice to Haves) Payroll Service Provider Experience Preferred AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.