Manager, Site Reliability Engineering

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture. Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small. Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together! Team Description As part of the SRE team under Platform Engineering, you’ll report to the Sr. Manager, Site Reliability Engineering. Our Site Reliability Engineers (SREs) provide support for our production platforms. In this role, you will provide day-to-day management, prioritisation and escalation guidance to this team of engineers. Your Impact Team Leadership & Development Build, mentor, and scale a high-performing SRE team based on actual demand and delivery needs Provide hands-on coaching and guidance to team members, fostering technical excellence and career growth Quickly establish trust with team members, peers, and stakeholders through authentic engagement and delivery Champion engineering culture that balances pragmatic delivery with sustainable practices Your Qualifications Leadership & Management 3+ years of experience managing technical teams, or 7+ years of experience in a senior engineering role Proven track record leading teams in large-scale, multi-cloud Kubernetes environments Proven ability to lead, mentor, and grow a team of engineers with diverse skill levels, fostering individual career development from junior to senior roles Exceptional cross-functional collaboration skills, with experience partnering with development, product, and infrastructure teams to champion reliability and influence architectural decisions Experience in cultivating a culture of operational excellence, including managing on-call rotations, contributing to blameless postmortems, and using data-driven insights to systematically improve system resilience Demonstrated success in recruiting, hiring, and retaining top SRE talent, including designing effective interview processes and building a compelling team identity Technical Depth Experience leading teams in large-scale, multi-cloud Kubernetes environments, with a deep understanding of container orchestration (kubectl, helm), service mesh, and cloud networking principles Experience operating a service in a production environment is essential Proficiency in a scripting language (e.g. Python, Bash) with a track record of driving automation initiatives to reduce operational toil and improve the reliability and efficiency of the team Solid understanding of the broader cloud-native ecosystem, including Infrastructure as Code (e.g., Terraform), service mesh (e.g., Istio), and security best practices for a containerised environment Communication & Collaboration Excellent communication skills—written and verbal—with the ability to articulate complex technical issues and influence peer teams to prioritise reliability. Experience developing and presenting technical roadmaps and operational reviews that align the SRE team's work with broader business objectives. Comfortable leading and collaborating with globally distributed engineering teams, including managing on-call rotations and incident response across multiple time zones. Ability to build strong collaborative partnerships with Development and Infrastructure teams, fostering a proactive, problem-solving mindset to improve system resilience. Preferred Skills Prior experience managing SRE or DevOps teams in a large-scale, multi-tenant SaaS environment Experience planning work, managing priorities, and negotiating tradeoffs Experience mentoring engineers is desirable Track record of building trust rapidly in new environments Ability to navigate ambiguity and drive delivery without perfect information Comfort with asynchronous collaboration and remote team dynamics Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB) We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.  Fraud Recruitment Disclaimer  It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals. Anaplan does not:  Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person. Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.  All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.