Manager, Quality Operations

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us. Job Function Working in a cross-functional virtual plant team, this quality manager provides quality oversight of Contract Manufacturing Organizations (CMOs). Primary responsibility is to support management of CMO disposition documentation and Annual Product Review, assure CMO compliance with Bristol Myers Squibb (BMS) and applicable current Good Manufacturing Practices (cGMP) and international regulatory standards for biologics drug substance and drug product manufacture, testing, and distribution. Responsibilities Perform product disposition activities to ensure timely supply of drug substance, drug product, and finished product that meet commercial customer requirements while ensuring compliance with testing standards, standard operating procedures (SOPs), validation guidelines and regulatory filings Author, compile and maintain documentation needed for disposition of the product from Contract Manufacturing Organizations (CMOs) Review disposition documentation from CMOs and recommend disposition, escalating potential issues Ensure batch documentation relative to CMO materials and products is maintained and archived Input required deviation, complaint, change control, and product disposition information into applicable enterprise systems Support preparation and review of Quality Agreements with external manufacturers and external laboratories Manage and report quality metrics in relation to CMO performance Prepare and review Annual Product Quality Reviews for BMS products at CMOs as required Work with CMOs and BMS project teams to ensure inspection readiness and filing submission readiness for the new products transferred to CMOs or major process changes. Assist with reviewing analytical and method protocols and reports for compliance Assist with commercialization quality-related activities on the new products transferred or launched to/from CMOs Provide quality support during self-inspections, internal audits, and regulatory agency inspections at contract manufacturers. Support supplier relationship manager, global procurement, supply chain and manufacturing science and technology teams for new projects, technical transfers programs, supplier selection programs, and commercial manufacturing activities Review validation documents, deviations, and change controls and escalate any potential compliance gaps Escalate issues to senior management to ensure that issues are resolved to support BMS business and compliance requirements Evaluate external quality complaint investigations provided by CMOs Ensure maintenance of System, Applications and Products (SAP) Master Data (related to Quality) Required Competencies Ability to assess the right balance between business implications, technical considerations and quality decisions Strong negotiation, communication and presentation skills across all levels both internal and external to BMS Demonstrated technical expertise in resolution of deviations, development of effective corrective actions and/or preventive actions (CAPA) and use of risk assessments Able to rapidly adapt to changing environment and circumstances requiring flexibility, tolerance, and great sense of urgency while assuring that all cGMP and regulatory requirements are met Good verbal, written and presentation skills in English and knowledge of German Proficiency with the use of global systems (e.g. SAP, Microsoft Office) Strong strategic and analytical thinking, problem solving and rapid decision making skills Demonstrated capability in implementing challenging goals, objectives and practices in a complex and ambiguous environment Strong ability in negotiating and influencing without authority in complex, high impact situations Demonstrated ability in technical writing, computer knowledge and communication skills is required Required Qualification(s) and Desired Experience Minimum B.S. degree in relevant scientific discipline e.g. Biochemistry, Microbiology, Pharmacy, Biological Sciences or Related Pharmaceutical Science Minimum of four (4) years’ experience in pharmaceutical operations at the manufacturing site At least two (2) years in Quality, ideally in product release or pharma project quality Experience in aseptic, sterile and biological drug product manufacturing Experience in contract manufacturing or contract testing Experience with technical writing, ideally authoring investigations, quality risk assessments, process descriptions, or study protocols Ability to negotiate and clearly present complex topics both in written and verbally Knowledge of combination products manufacturing or finished drug product packaging Experience with biological product testing methods/quality control Experience with Good Manufacturing Practice (GMP) tools and standard applications: SAP, Quality Management System (QMS) or Verity, Microsoft Office (especially OneNote and Visio) If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. On-site Protocol BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. Supporting People with Disabilities BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement. Candidate Rights BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/ Data Protection We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection. Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations. If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at TAEnablement@bms.com. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley. R1601391 : Manager, Quality Operations