Manager, IT Business Applications (Learning Technology)

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Manager, IT Business Applications (Learning Technology) to join our IT/Business Applications department. Reporting to the Sr. Director, Enterprise Applications, this role offers the flexibility to work remotely within the United States, with a preference for candidates based near our San Jose, CA office who can participate in a hybrid schedule (three days per week onsite). We are seeking a highly motivated, experienced, and hands-on individual to own and manage the business applications related to our external and internal Learning Management Systems. Your primary focus will be on end-to-end business processes, systems architecture, and LMS integrations, ensuring seamless connectivity with the rest of the IT Business Applications landscape. You will work closely with cross-functional business and IT teams to understand business processes, define strategies, gather requirements, and design solutions that align with our business objectives. What you’ll do (Role Expectations) Take ownership of our current internal and external LMS platforms, CMS platform, Certification platform, Badging platform, and future solutions, ensuring their effective functioning and optimal utilization Work closely with business stakeholders to define the business process and technology platforms strategy and roadmap Design and maintain the architecture of the LMS and ensure smooth integrations with other business applications in our technology ecosystem Manage relationships with LMS, CMS, and Certification platform vendors and other relevant technology providers while evaluating new and existing vendors to maintain healthy partnerships Collaborate with stakeholders and subject matter experts to translate business needs into comprehensive, scalable, and user-centric solution designs Who You Are (Success Profile) You thrive in ambiguity, comfortable building the path as you walk it, and see ambiguity as the raw material to build something meaningful. You are a problem-solver who seeks out challenges and is energized by finding solutions, knowing that solving the hard problems delivers the biggest impact. You are customer-obsessed, building deep empathy for internal and external customers while championing their needs from start to finish. You operate with urgency, focusing relentlessly on execution and a bias for action to deliver high-impact results quickly. You think at scale, connecting your day-to-day work to the larger company mission and building solutions that support a high-growth, global organization. What We’re Looking for (Minimum Qualifications) 10+ years of experience managing enterprise business applications, with 5 or more years managing Learning Management Systems and related technologies Strong understanding of end-to-end business processes for enablement, learning management, and certification management alongside best practices Expertise in systems architecture, integration, solution design, and SSO authentication for LMS platforms Familiarity with LMS platforms (Cornerstone, Litmos, Skilljar), CMS platforms (Mediafly), Certification platforms (Pearson Vue), Gamification systems (Credly), and data platforms (Snowflake, Tableau) Exceptional communication and interpersonal skills with the ability to collaborate effectively with cross-functional business stakeholders and technology teams What Will Make You Stand Out (Preferred Qualifications) Exceptional hands-on ability and willingness to administer the LMS platforms as an individual contributor Proven experience in vendor management and contract negotiations Experience delivering AI-enabled workflows using native Learning Management System capabilities or other advanced AI tools to drive innovation and continuous improvement #LI-Remote #LI-YC2 Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $122,500—$175,000 USD At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.