Job Description
Making a job change is a big decision.
Why consider Revionics?
You will be joining a team of remarkable colleagues who are passionate about creating and delivering leading-edge pricing solutions to the global retail market. You will become part of an exciting growth journey where we will do everything possible to help you reach and exceed your career dreams. Our colleagues have access to industry-leading training and development opportunities, and the chance to work in a global, diverse culture with offices in 9 countries. You will become part of an inclusive culture that is grounded in our Company's purpose: to make a difference for every colleague, every client, every day.
Revionics’ leading retail pricing solutions leverage powerful artificial intelligence technologies, including predictive AI, conversational AI, generative AI and agentic AI, to optimize the retail pricing lifecycle and deliver real business value to our clients. Our solutions optimize prices for retail products that generate more than $3T in annual revenue for dozens of the world’s leading grocery, healthy & beauty, DIY and convenience retailers. We hope you’ll be part of taking innovative solutions to market with the worldwide leader in retail pricing.
Manager Customer Success
A quick snapshot…
Revionics guides retailers on the lifecycle pricing journey with leading AI solutions for pricing, promotions, and markdowns. We provide our customers with clarity and confidence to make optimal pricing decisions for powerful results. Retailers in all segments across the world adopt our solutions to improve top-line sales, profit, and margin.
The role…
In this role your responsibility will be to ensure the success and loyalty of a segment of Revionics customers located across LATAM.
Your primary focus will be ensuring on-going success of our customers and their retention by driving utilization of our solutions, executive engagement to validate business value and position Revionics for expansion and upsell opportunities.
In this capacity you will work with Product, Operations, Sales and Marketing teams to design and implement changes that improve the overall customer experience and contribute to Revionics strong position on the market.
Your responsibilities will include:
Developing a trusted relationship through leveraging your retail and pricing expertise, as well as Revionics experience to guide the Customer’s pricing practices
Proactively identifying barriers to successful solutions’ adoption and working with senior customer executives to put improvement actions in place. Establishing a clear linkage between Revionics product utilization, key performance metrics and customer goals
Leveraging data to identify issues and trends that threaten customer success and work cross-functionally to drive solutions on customers’ behalf. Identifying trends and sharing actionable insights, to support customers in ensuring competitive and profitable market strategies, and help them achieve their objectives
Serving as a first point of contact to the customer on solution issues and questions. Acting hands-on in troubleshooting the issues in alignment with the Operations and Product teams
Conducting training sessions on existing and new functionalities. Informing customers of Product and Operations activities, ensuring transparent communication around releases and maintenance
Leading regular Strategic Business Reviews, providing an accurate snapshot of the current program status/health through performance measurement, in alignment with the customer’s goals and objectives
Being an escalation point for project and customer issues and working with internal Revionics teams to resolve those. Proactively communicating with customers in a timely manner on issue status and resolution
Collaborating with the Sales and Professional Services to identify opportunities for footprint growth within the current customer base and coordinating appropriate resources to engage in the upselling process.
Assessing renewal risks for subscription contracts and facilitating internal communication/collaboration on action plan to minimize risk. Providing Revionics leadership with regular assessments of the health of your customer portfolio
Creating opportunities for customer references and media activities to support Sales and Marketing efforts
Your annual targets will be set, and your success will be measured using several metrics, including: o Recuring Revenue, ensured through a renewal plan execution
Solution usage growth
Additional Revenue through opportunities discovered and created within your customer base
What You Will Need to Be Successful:
Passion for working with customers. Ambitions to achieve best in class results in a fast pace, turbulent and challenging retail environment
Skills and interest in working with large amounts of data to understand trends and formulate actionable recommendations
Ability and interest to quickly learn the Revionics platform to diagnose customer adoption issues and formulate a remediation plan
Exceptional written and oral communications skills with a strong emphasis on building and presenting high-quality presentations. Demonstrate excellent strategic thought and facilitation skills in medium and large group settings
Ability to collaborate effectively across Revionics internal teams and drive success through influence with non-reporting groups/individuals
Prior accountability for exceeding retention and up-sell/cross-sell targets for a product or services company
Experience managing relationships with executive-level stakeholders
Excellent project management and time management skills
Ability to work independently and to deliver on detail as well as strategy. Willingness to 'roll up one's sleeves' and assist wherever needed
What the Essential Requirements for the Role Are:
Bachelor's Degree in Business or other relevant field or equivalent professional experience
Minimum of 5 years of experience in a customer success and/or client executive or consulting role
Experience working in one or more retail verticals and/or formats – directly or indirectly – with direct experience supporting pricing functions (i.e. regular, markdown, promotions, etc.)
Multilingual with specific emphasis on English & Spanish.
Willingness and the ability to travel up to 30%
Who We Are:
Revionics is a leading profit optimization software company, enabling performance-driven retailers to leverage predictive analytics and demand-based science in building shopper-centric, responsive merchandising strategies that create a sustainable competitive advantage.
Our proven SaaS-based pricing, promotion, markdown and macro space solutions offer the speed, intuition, transparency and scale that retailers need to achieve a responsive merchandising model using predictive analytics in an era when business strategy intersects with data science. Learn why 62,000+ retail sites around the globe optimize with undeniable results with Revionics. Please visit www.revionics.com
The pay range for this position is between $115,000 - 140,000 plus Incentive Bonus. Starting salary may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience.
We offer a competitive total rewards package including a base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. By submitting an application for this job, you acknowledge that any personal data or personally identifiable information that you provide to us will be processed in accordance with our Candidate Privacy Notice.
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