Job Description
Founded in 2015, Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software and V-BAT and X-BAT aircraft. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.
Job Description:
Shield AI is seeking a Manager, Autonomy Applications Engineering to lead a team of Forward Deployed Engineers supporting customer deployment, adoption, and operational success with the Hivemind SDK. This is a highly technical, customer-facing leadership role focused on enabling the team to deliver excellent on-site customer support, deployment execution, and success in real-world environments. The manager will own team performance, customer outcomes, and the flow of actionable field feedback back into the company.
In this role, you will manage, coach, and develop Forward Deployed Engineers who work directly with customer operators, engineers, and technical stakeholders to support onboarding, deployment, troubleshooting, and sustained use of Hivemind. You will help the team navigate complex technical environments, translate mission and program goals into concrete technical milestones, and drive progress during active engagements. You will also partner closely with internal engineering, product, Applications Engineering, and program teams to improve customer readiness, product usability, deployment playbooks, and long-term customer success.
This role includes up to 30% travel, including frequent customer site visits and oversight of active customer engagements.