Managed Services Analyst

Essential Functions • Provides support on Service Requests using the incident management tool, CSM. • Develops and delivers technology services through managed services project activities requiring general knowledge of IQVIA's products and technical expertise. • Responsible for identifying additional product/services opportunities for clients makes decisions within limited parameters under regular supervision. • Has broad understanding of quality standards and work requires minimal revision. • Assists in problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training and solution deployment. • Coordinates the routing and handling of Requests For Change to the next level of support under regular supervision. • Escalates issues relating to product support or product operations to the next level of support. • Project management activities include interaction with company and client managers and cost/schedule monitoring. Qualifications • Bachelor's Degree or equivalent experience and an advanced level of English. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.