Legal Operations Specialist

About Norm Ai Norm Ai, the leading Legal & Compliance AI company, has a client base with a combined $30 trillion in assets under management. By turning legal code into AI code, Norm enables enterprises to move faster and more comprehensively in their legal and compliance processes with reliability and trust. Norm’s platform combines frontier AI, proprietary legal reasoning systems, and embedded legal and regulatory expertise. We have recently raised more than $140 million, backed by Blackstone, Bain Capital, Vanguard, Citi, New York Life, TIAA, Coatue, Craft Ventures, Henry R. Kravis (KKR co-founder), and Marc Benioff (Salesforce CEO). Norm Ai pioneered Legal Engineering, the process that empowers lawyers to build and supervise domain-specific AI agents with Norm’s proprietary suite of no-code software tools. We hired dozens of lawyers from premier U.S. law firms and trained them as Legal Engineers, who specialize in Large Language Model powered legal workflows. Norm Ai technology is deployed inside many of the largest and most consequential institutions in the world. The company is growing quickly and hiring across all teams. AI Fluency: Norm Ai expects all team members to be fluent in AI. Successful candidates actively use AI in their day-to-day work to support thinking, creation, and problem-solving. They use it to improve the quality and speed of their work and to continuously refine how work gets done end-to-end. Candidates should be prepared to demonstrate and discuss their AI usage throughout the interview process, including concrete examples of tools, workflows, and outcomes. We look for practical, hands-on experience, not theoretical familiarity. About Norm Law Norm Law is the first AI-native full-service law firm for global institutional clients like Blackstone (see recent coverage of our Blackstone partnership here: https://www.reuters.com/legal/transactional/legal-ai-startup-draws-new-50-million-blackstone-investment-opens-law-firm-2025-11-20/) https://www.reuters.com/legal/transactional/legal-ai-startup-draws-new-50-million-blackstone-investment-opens-law-firm-2025-11-20/. Legal Engineering, a discipline pioneered by Norm Ai, where lawyers develop legal AI agents, powers Norm Law to deliver faster, more precise, and more consistent legal services. With purpose-built AI agents completing first passes of work, Norm lawyers supervise, review, and focus on what matters most: strategic judgment and expert advice. Norm Law and Norm Ai, together, are building Legal AGI. THIS ROLE We’re hiring a Legal Operations Specialist to provide legal administrative support and manage client operations. This is a hybrid role that combines paralegal-level legal support with responsibility for overseeing client billing matters, managing engagement documentation, and ensuring compliance with client-specific requirements, among other operational responsibilities. You’ll work closely with partners, counsel, associates and the operations team to organize, track, and manage client relationships and individual matters. This is a foundational role where you’ll help establish the systems and processes that ensure smooth legal operations for our growing client base. CORE RESPONSIBILITIES LEGAL ADMINISTRATIVE & CORPORATE SUPPORT - Draft, proofread, and manage legal documents and correspondence. - Assist with preparation and review of corporate documents, filings, and minute books. - Support matter intake and maintain organized client files. - Conduct light legal research where needed. - Track compliance deadlines and ensure corporate records remain up to date. BILLING & CLIENT OPERATIONS - Manage timekeeping records, billing codes, and client-specific invoicing requirements. - Prepare, review, and process client bills accurately and on schedule. - Liaise with attorneys and clients to resolve billing questions or discrepancies. - Partner with external service providers to implement and maintain billing/timekeeping tools. - Monitor WIP, aged accounts, fee arrangements, and ensure adherence to client billing guidelines. ENGAGEMENT & COMPLIANCE PROCESSES - Support the preparation and tracking of engagement letters, client intake forms, and compliance certifications. - Ensure client records meet regulatory and operational requirements. - Maintain databases and systems to improve matter management, reporting, and workflow efficiency. - Support conflict checks, including operating our conflicts system and reviewing conflict reports. SPECIAL PROJECTS & CROSS-FUNCTIONAL WORK - Contribute to special projects, including corporate transactions, operational initiatives, or client-specific projects as needed. - Coordinate with internal stakeholders and external counsel to support business and legal priorities. PROCESS IMPROVEMENT - Help define and standardize administrative and billing processes. - Contribute to operational projects that improve transparency and reduce administrative overhead for attorneys. - Identify opportunities to streamline workflows and enhance the client experience. SKILLS & EXPERIENCE - 3–5+ years of experience as a paralegal, legal assistant, or billing coordinator in a law firm. - Strong knowledge of legal administrative workflows, client billing practices, conflicts review, and timekeeping processes. - Familiarity with corporate governance tasks (corporate filings, board materials, and maintaining minute books). - Experience with legal billing software, e-billing platforms, and matter management systems. - Excellent organizational skills with a proven ability to manage multiple matters simultaneously. - Clear, professional communication skills: able to interface effectively with attorneys, clients, and vendors. - Detail-oriented, with strong follow-through and commitment to accuracy. - Proactive and solutions-oriented mindset, with the ability to thrive in a fast-paced environment. COMP AND BENEFITS $100,000-$120,000 The range displayed in this job posting reflects the minimum and maximum target for new hire salary for this position. Within the range, individual pay is determined by various factors, including job-related skills, experience, and relevant education or training. We offer a competitive salary along with comprehensive benefits, including health, dental, vision, and retirement plans. To learn more about Norm Ai, visit our website https://www.norm.ai.