Lead Product Operations Manager

✨ ONE PLATFORM, A WHOLE WORLD OF OPPORTUNITY The best jobs are often restricted to a few wealthy cities, but talent exists everywhere. Oyster set out to change this by launching a global employment platform that enables companies to hire, pay, and support talent anywhere. We’re proof that a strong, engaged culture doesn't require an office. Since January 2020, Oyster has: 🌏 Built a distributed team of 400+ across 60+ countries 👩‍💻 Featured in Forbes https://www.forbes.com/sites/laurabegleybloom/2024/01/25/work-from-home-or-anywhere-top-30-companies-for-remote-jobs-in-2024/ as #9 in FlexJobs Top 30 Companies for remote jobs 🌈 Formed a diverse leadership team and a workforce that’s 60% female 🏆 Earned top employee engagement scores 🦄 Raised $286 million; valued at $1.2 billion 💚 Achieved B Corp status in 2023 Our momentum shows the power of global employment, and we’re just getting started! If you want to help us drive change and work remotely, we’d love for you to apply! THE ROLE Location: While this position is posted in a specific location, all of Oyster’s positions are fully remote, and you can work from home. Forever. To create the best experience for our new hire, this role requires you to be based within +4 / -4 UTC. As a Lead Product Operations Manager at Oyster, you will be the primary architect of scale for a global platform that is redefining the future of work. This is a high-impact, high-visibility opportunity to step into a "force multiplier" role where you’ll build the intelligent infrastructure that empowers Product Managers, Designers, and Engineers to ship world-class software. By weaving together AI-driven automation, rigorous data storytelling, and expert stakeholder mediation, you will eliminate the friction of hyper-growth, transforming complex global challenges into streamlined product triumphs. Key Responsibilities - Process optimization: Design and scale the "operating system" for the product org, ensuring seamless and efficient workflows from discovery to delivery. - AI-Driven Automation: Identify and implement agents to automate high-volume manual tasks, such as summarizing team progress or tagging cross-platform feedback. - Strategic Alignment: Facilitate Product strategy and planning cycles, ensuring product roadmaps align with company-wide OKRs and goals. - Feedback Loops: Establish structured channels between Product and our customers, both externally and internally (e.g. Go-To-Market, Operations, Finance, Legal etc.) to ensure the "Voice of the Customer" drives feature prioritization. - Documentation: Ensuring internal teams are trained and documentation is updated and ready to be consumed internally and externally for product releases - Tooling & Infrastructure: Manage the product tech stack (e.g., Linear, Pendo), optimizing these tools for better collaboration and reporting. - Change Management: Act as a central hub for organizational changes, ensuring remote-first teams remain aligned on new methodologies or strategic pivots. Core Requirements - SaaS Experience: 7+ years in Product Ops or Product Management within high-growth B2B environments (Fintech, HR-tech, or Legal-tech preferred). - AI Literacy: Conversant with LLMs and Generative AI, with a proven ability to integrate these technologies into operational workflows to increase team velocity. - Conflict Resolution: Exceptional communication and mediation skills, with a proven ability to find "win-win" solutions in high-stakes, cross-functional disagreements. - Systems Thinking: Demonstrated skill in building scalable processes across multi-region stakeholders in complex, regulated industries. - Agile Expertise: Experience working in fast-moving, distributed teams, applying agile principles in a practical manner to drive continuous discovery, iteration, and delivery. - Operational Empathy: Proactively identifying workflow friction and improving it through better processes and tooling. - Quantitative Mastery: Deeply data-driven with a track record of using complex datasets to influence executive-level strategic decisions. YOU'LL ALSO NEED - A reliable home internet connection (or be able to get one) - Fluent English language skills HOW WE WORK TOGETHER AT OYSTER Our values guide the work we do, the decisions we make, and the culture that makes us special. We make it happen. We drive change. We build and give trust, and we are a united team. Our mission is to create a more equal world, one global hire at a time. Everything we do ladders up to our mission, and that doesn’t just mean building software. We develop programs, participate in workshops, and create dedicated teams to ensure we successfully support companies and knowledge workers in this new world of work.  We embrace asynchronous communication and collaborative work and share our practices in the Oyster Public HQ https://oysterhr.notion.site/Welcome-to-The-Reef-Oyster-s-Open-Source-Employee-Guide-fc482e3f107c4afd8c85ed217f1d0c1d to help other global teams learn from our experiences. HOW YOU WORK With diverse locations, cultures, and needs, we created How YOU Work; https://oysterhr.notion.site/How-YOU-work-ac16c1932e314ffd8cb693e332458395 a program supporting your whole human experience at Oyster: - Work from anywhere: Oyster has no borders or HQ. As long as work is timely, your team is supported, and you're authorized to work where you live, you can work from anywhere. - Paid time off: Enjoy 40 days off per year (including holidays and vacation), or more if required by your country. - Mental health support: Access Plumm https://oysterhr.notion.site/Plumm-3b5e7e70dec6428e975f68f25972cfb7, our mental well-being service. - Wellbeing allowance: Each month, receive a wellbeing allowance in your ThanksBen wallet. Spend it on a wide range of options; see the benefits catalogue https://www.thanksben.com/employee-benefits-catalogue for ideas. - Flexible parental leave: All new parents are eligible for at least three months’ paid leave, with job protection for up to 12 months or as required locally. - WFH stipend: Receive a stipend for your laptop and home office equipment to get you set up quickly. ✨ THE BEST JOBS SHOULD BE AVAILABLE TO EVERYONE  We embrace diverse perspectives and intentionally build our product and company with an inclusive, global mindset. We encourage you to apply, even if you don’t meet every criterion, and are committed to a trust-based, thriving environment. Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email jobs@oysterhr.com with the subject line: Interview Accommodations. Our available positions are on our careers page. Our team will only contact you from an @oysterhr.com email, and we will never ask for money as part of an interview process or job offer. If you receive a suspicious email about Oyster jobs or are directed to a site other than www.oysterhr.com/careers http://www.oysterhr.com/careers, please report it via our Compliance and Ethics Helpline https://www.oysterhr.com/trust.