Lead Account Manager

WHO WE ARE Apex Fintech Solutions (Apex) powers innovation and the future of digital wealth management by building tech-forward solutions that help simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech software enables us to support clients such as Stash, Betterment, SoFi, Webull, and eToro, amongst many others; collectively, Apex powers access to the stock market for over 22+ million end customers.      At Apex, we are changing how the securities industry operates by reinventing the status quo, which was manual, slow, and accessible only by the ultra-wealthy. We're digitizing and democratizing systems so that everyone has an opportunity to invest.    When you're at Apex, you drive this change. You're part of a global team with a clear vision: to be the trusted technology that powers the digital economy. Our offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila are home to over 1,000 employees.    Together, we’re shaping the future of financial innovation. Embrace change. Solve big. Win together. And be G.R.E.A.T. — grit, results, empathy, accountability, and teamwork — with Apex.    We’re proud to be recognized for the innovative work we do, the purpose-driven nature of our work, and the collaborative culture we’ve created. Here are just a few of the many awards we’ve recently received:    Best Places to Work  2026, 2025, 2024, 2023 - Presented by BuiltIn    WealthTech of the Year  2025 - Presented by US FinTech Awards    The World’s Top 250 Fintech Companies  2024 - Presented by CNBC  ABOUT THIS ROLE Apex is seeking a strategic and highly experienced Senior Account Management Lead to join our team. The primary goal of this role is to serve as a trusted advisor to our most complex and strategic client relationships, leveraging deep custody and clearing expertise to drive exceptional client outcomes and business growth. We are seeking a seasoned professional with extensive domain knowledge across clearing operations, regulatory frameworks, and fintech ecosystems who can navigate sophisticated client needs while mentoring our account management team. This role is for someone who excels at strategic problem-solving, relationship leadership, and driving organizational excellence. By joining our team, you'll shape the future of our client experience strategy and serve as a key leader in our organization's growth. If you're energized by complex challenges, building long-term partnerships, and elevating team capabilities, we'd love to meet you!   Key Skills and Responsibilities:   Strategic Client Leadership and Complex Resolution Serve as the primary strategic partner for Apex's most complex, high-value, or strategically important client relationships across fintechs, broker-dealers, and RIAs. Lead resolution of highly complex, multi-faceted client issues requiring deep technical expertise in clearing operations, custody workflows, regulatory requirements, and financial markets infrastructure. Partner with senior leadership and Relationship Managers to develop and execute strategic account plans that drive client growth, retention, and satisfaction. Act as executive-level escalation point for critical client matters, providing expert guidance and decisive action during high-stakes situations. Proactively identify systemic issues across the client base and develop scalable solutions that enhance the overall client experience. Design and implement client communication strategies during complex scenarios (e.g., major system migrations, regulatory changes, market disruptions) ensuring transparency and confidence.     Strategic Account Ownership and Team Leadership Own end-to-end delivery of complex, multi-stakeholder client initiatives involving technology implementations, product enhancements, or operational transformations. Serve as subject matter expert for internal teams on clearing and custody operations, regulatory compliance (e.g., SEC, FINRA, DTC regulations), and fintech business models. Lead cross-functional collaboration across Product, Operations, Compliance, Technology, and Sales to align on client needs and drive organizational priorities. Mentor and develop junior and mid-level account management team members, sharing industry knowledge and best practices. Establish and maintain comprehensive documentation standards, knowledge repositories, and client relationship frameworks to drive team excellence. Manage enterprise-level vendor assessments, due diligence questionnaires, and compliance reviews for institutional clients with sophisticated requirements. Analyze client support trends, identify improvement opportunities, and partner with Service Management to implement process enhancements. Contribute to the development of account management methodologies, tools, and best practices that scale across the organization.   Key Skills: Deep Industry Expertise: Comprehensive knowledge of clearing and custody operations, regulatory frameworks (SEC, FINRA, DTCC), settlement processes, and fintech/broker-dealer business models. Ability to anticipate industry trends and regulatory changes. Strategic Client Management: Proven ability to build and maintain C-level and senior executive relationships, understanding client business objectives and aligning Apex solutions to drive their success. Executive Communication: Exceptional ability to communicate complex technical, operational, and regulatory concepts clearly and persuasively to both clients and internal senior leadership, both verbally and in writing. Advanced Problem Solving: Strategic and analytical mindset with the ability to diagnose root causes of complex, multi-dimensional problems and architect innovative, scalable solutions. Program Leadership: Demonstrated experience leading large-scale, complex initiatives with multiple workstreams, stakeholders, and dependencies. Ability to influence without direct authority. Business Acumen: Understanding of P&L impact, client economics, and the ability to balance client needs with business priorities and risk management. Team Development: Track record of mentoring, coaching, and developing talent. Ability to elevate team capabilities and foster a culture of excellence. Resilience and Judgement: Sound judgement in high-pressure situations. Comfortable navigating ambiguity and making informed decisions with incomplete information.   Required Background Experience: 10+ years of financial services industry experience, with significant experience in clearing, custody, broker-dealer operations, or fintech platforms serving institutional clients. Deep, hands-on expertise with clearing and custody operations including account opening, funding, trading, settlement, corporate actions, and regulatory reporting. Proven track record managing complex client relationships and delivering results in fast-paced, high-growth environments. Experience working with fintechs, broker-dealers, and/or registered investment advisors strongly preferred. Bachelor's degree required; MBA or relevant advanced degree is a plus. FINRA Series 7 and Series 63 licenses required. Series 24 or other principal licenses highly preferred. Experience with client-facing technology platforms, APIs, and operational workflows preferred. ​Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Our Rewards We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS , we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices. Salary Range $156,000-$195,000 The annual base salary range for this position is noted above. Exact compensation offered may vary depending on job-related knowledge, skills, experience, and office location. EEO Statement Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics. Disability Statement Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.