Job Description
At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.
Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.
Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!
Are you a technical problem-solver who speaks fluent Japanese and thrives on cracking Application Support challenges globally ? Do you want to be the ultimate escalation point for a world-leading AI Planning SaaS platform?
Anaplan is seeking a Japanese-speaking, early-career professional to join our elite Global Level 3 Application Support Team. This is not a typical support role. You will be a technical authority at the intersection of product expertise, engineering, and customer success. You'll tackle complex system-level challenges our customers face, working hand-in-hand with our Engineering, Product, Operations, and Customer Success teams to find solutions. Reporting to the Level 3 Support Team Manager, you will be a vital part of ensuring our customers' success and shaping the future of our platform.
Your Impact
As a key member of this specialist team, you will:
Become a Technical Detective: Investigate and diagnose the most intricate technical issues escalated from our support organization, becoming a true subject matter expert.
Master the Anaplan Platform: Gain deep, hands-on knowledge of the Anaplan platform and its ecosystem, including advanced monitoring tools like Grafana.
Drive Solutions: Collaborate with front-line Support Agents to guide customers through sophisticated solutions and raise product bugs with our engineering teams when necessary.
Be a Knowledge Leader: Lead release reviews, onboard new product features to our global Support teams, and create high-quality technical documentation to share your expertise.
Ensure Platform Stability: Participate in a shared on-call support rotation (approximately one weekend every three months) to provide crucial 24/7 support for critical, high-impact customer emergencies.
Your Qualifications
We are looking for a quick learner with a genuine passion for problem-solving and technology.
Essential Skills & Experience:
Experience: At least 2-3 years of professional experience in data analysis (e.g., Excel), software development, quality assurance, or a Level 2/3 technical support role.
Language: Full professional fluency in both Japanese and English (verbal and written).
Education: A degree in a technical discipline such as Mathematics, Physics, Electronic Engineering, Computer Science, or another field involving large dataset analysis.
Mindset: A resilient, analytical, and detail-oriented approach to resolving challenging technical issues, with the ability to thrive in a fast-paced environment.
Leadership: Demonstrated experience in leading smaller team projects, creating technical training, and/or mentoring colleagues.
Communication: Excellent communication skills with a proven ability to convey complex technical information clearly and concisely to internal teams.
Preferred Skills:
Familiarity with SaaS platforms, technical support environments, or complex data systems.
Experience with monitoring tools like Grafana (or a strong willingness to learn).
A collaborative, team-player attitude, comfortable working with cross-functional and global team
Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)
We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Fraud Recruitment Disclaimer
It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.
Anaplan does not:
Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.
All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.