Job Description
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
The CKM team includes a team of knowledge editors and writers across various regions. We manage knowledge bases in Confluence and Contentstack and work towards providing the best user experience to our Support Ambassadors who use our workflows and macros and Airbnb users who visit the Help center and/or receive macros.
The Difference You Will Make:
As a Knowledge Editor, you will be responsible for writing and editing content for our knowledge bases. You will work closely with the Knowledge Strategist, and support the Knowledge Manager in drafting high quality, accurate, and optimized content.
A Typical Day:
Create, organize, and optimize critical knowledge content
Work on content improvement through Jira tickets with role wise targets
Identify improvements and knowledge gaps in our content through audits and data analysis
Ensure our content is accurate, consistent, and highly effective for our users
Triage and maintain content and workflow feedback across the organization
Build and maintain key relationships with CS Operations, Partners, Training, Quality, Business Process and Change Management teams
Your Expertise:
3+ years of experience in technical writing or relevant experience
Excellent proofreading skills
Excellent communication and interpersonal skills
Understanding of machine learning and AI applications in knowledge management
Expertise in knowledge management and content strategy
Knowledge of information architecture
Highly developed organizational and time-management skills to assess and prioritize tasks
Ability to work autonomously in a fast-paced environment
Resourceful, detail oriented, and comfortable with ambiguity
Knowledge of SEO strategy
Proven ability to work in a multicultural, multilingual global organization
Experience of customer support operations and agent-facing knowledge is an advantage
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.
India Annual Pay Range
₹700,000—₹1,000,000 INR