Key Account Manager

As Marqeta’s Key Account Manager, you will partner with a cross-functional team and manage one of our global strategic accounts. You will bring a strong track record of growth and deep relationship-building experience to provide exceptional client service, uncover revenue-generating opportunities and workable solutions to your customers. You persistently explore and uncover the business needs of your customer to understand how our product offerings can grow their business. We work Flexible First. This role can be performed remotely anywhere within the United States or from our Oakland or New York City offices. We'd love for you to join us! NOTE: if you are based within 35 miles of our Oakland, California, New York City (Midtown) or London (Holborn) office, you will be expected to be in-office 2 days / week. The Talent team will share more details if selected for the Recruiter Interview. The Impact You'll Have This role performs a range of strategically essential activities - here are a few of them: Revenue Overachiever: You love charting a path to ambitious growth targets and hitting/exceeding them. FinTech Guru: You already have deep knowledge of disruption in the financial services industry or possess a strong desire to learn the ropes while working with the top innovators in the space. You understand the payments space deeply, particularly Card Issuing & Processing. Numbers Fanatic: You model, plan, and monitor a path to growth (new products, business lines, geographies) based on the right data. Strategic Connector: Our customers and partners rely deeply on the expertise and knowledge of our Account Managers. You excel at supporting cross-functional efforts and love connecting people and ideas to drive innovation. Curious Questioner: Your passion for knowledge and learning drives you to constantly dig deeper to understand your customers, Marqeta, our technology, and the industry in general Thoughtful Challenger: As a trusted partner leading with insights, you push yourself, the team, and your customers to think outside of the box and find creative solutions to strategic challenges. Who You Are 10+ years of Global Account Management experience in the payments space Proven experience growing and scaling strategic accounts and building multi stakeholder relationships. Extensive knowledge in fintech, banking, payments and money movement Strong communication skills (interpersonal, verbal, presentation written, email) and track record of creating and executing strategic account plans. Demonstrated ability to influence others in a matrix environment, gaining buy-in at multiple levels across the organization. Positive attitude, team player, adaptable, resourceful, and self-starter who is able to lead team independently. Strong grasp of industry trends and competitive landscape. Hands on experience in negotiating contracts, pricing models and renewals. Proven track record of cross selling and upselling and ability to identify new revenue streams based on customer needs. Experience leading business reviews and using data driven strategies to make informed decisions. Key Skills and Competencies Proven experience growing and scaling strategic or enterprise accounts. Proven track record of managing global customers with multi region stakeholders. Proven track record of cross-selling and upselling, and ability to identify new revenue streams based on customer needs. Demonstrated ability to influence others in a matrix environment, gaining buy-in at multiple levels across the organization. Experience leading business reviews and using data-driven strategies to make informed decisions. Typical Process Application submission Recruiter video interview Hiring manager video interview Panel Presentation Virtual “Onsite” consisting of 3-4, 45 min video interviews Offer! Compensation and Benefits Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States: National: A baseline tier that applies to most of the geographic territory of the United States. Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City. Visit this page or consult with a Recruiter to determine which tier would be applicable to you. Within our Revenue organization at Marqeta, On Target Earnings (OTE) is composed of a mix between annual salary and variable compensation, which is earned based on your individual performance and that of your immediate team. When determining an OTE figure we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire OTE range for this position is: National: $173,700 - $217,100 Premium: $188,000.00 - $235,000 Premium Plus: $204,300 - $255,400 Along with monetary compensation, Marqeta offers Multiple health insurance options Flexible time off – take what you need Retirement savings program with company contribution and after tax contributions Equity in a publicly-traded company and an Employee Stock Purchase Program Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave Free therapy sessions, financial and professional coaching, and legal advice Monthly stipend to support our remote work model Annual “development dollars” to support our people growth and development About Marqeta Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all. Marqeta’s Values – Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do. – Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish. – Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes. – Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team. – Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right. Equal Employment Opportunity, Accommodations and Privacy Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements. Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request. Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.