Junior Technical Account Manager

At Red Hat, we are open and eager to get to know you and how you can add to our culture of innovation. Learn more about how our commitment to open source principles drives us to create better technology in community with others.  We are the world's leading provider of enterprise open source solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies.  Our technical field associates are at the forefront of this mission, working directly with customers and ecosystem partners to understand their challenges and demonstrate how Red Hat technologies can transform their businesses. Job Summary You may be thinking -- What is a Junior Technical Account Manager at Red Hat?  The Junior Technical Account Manager (JTAM) is focused on building foundational knowledge of Red Hat's products and support processes. This role contributes to customer satisfaction by ensuring timely resolution of basic technical challenges, building a solid understanding of customer environments.  The JTAM follows detailed instructions and standardized procedures, applies basic troubleshooting, customer interaction skills, and focuses on technical issues and requests of minimal complexity and requests whilst working under close supervision.  This role develops judgment in prioritizing customer issues and contributes to a positive team environment through knowledge sharing and technical account management support.  What you will do During your first year as a Junior Technical Account Manager, you’ll participate in the FASTER Program, Field Accelerator for Sales and Technical Emerging Roles (we do love a good acronym), a comprehensive 12-month onboarding and development program designed to provide you with the deep technical knowledge, customer engagement skills, and industry insights needed to excel. You'll gain hands-on experience with Red Hat's portfolio, learn from seasoned experts, and contribute to real-world customer solutions from day one.  This cohort-based program starts in September 2026. Through this experience, you will: Discover all about Red Hat and how we support our customers in addressing their technical, developmental, and strategic business challenges with our comprehensive portfolio and services Build a strong support network of your Peers, Manager, Mentor, and other Red Hatters within and outside of your team Develop technical skills in the Red Hat portfolio that span Cloud, Automation, and AI solutions by completing training programs and attaining industry-recognized certifications Shadow and assist more experienced members as they deliver strategic technical and architectural guidance to key customers Enhance your professional capabilities through real-world experiences working directly with customers and participating in skill development opportunities. Focus on your personal and professional development as you grow your career at Red Hat. Support the Sales organizations’ goals to deliver customer business value, building enterprise IT solutions based on Red Hat platforms that create a trusted, consistent, and comprehensive foundation for any enterprise. As a Junior Technical Account Manager, you will also:  Respond to customer inquiries and requests, following established procedures Document customer interactions and track issue resolution progress in designated systems Escalate complex technical issues to senior team members for guidance and resolution Participate in internal training programs to develop product knowledge and technical skills Perform customer onboarding and account maintenance tasks with the assistance of senior team members Proactively identify and document known solutions for common technical challenges Contribute to the creation and maintenance of knowledge base articles and support documentation What you will bring Passion and curiosity for open source technology, desire to build a career within the Tech industry, and expertise in emerging technologies Strong technical skills in computer science, IT, AI, or related fields, gained through university programs, up-skilling boot camps, certificate programs, or military experience Demonstrated project experience applying technical troubleshooting, documentation, analytical, and problem-solving skills, showcasing the ability to diagnose and resolve complex issues Understand fundamental concepts of network communication and configuration Motivation to engage in self-directed learning on new technologies Demonstrated customer service skills and desire to be customer-focused, understanding customer needs, and helping them achieve their goals Effective communication (written and verbal), active listening and presentation skills Ability to work independently and collaboratively with internal teams and external customers Some exposure to scripting languages (e.g., Python, Bash) or programming languages (e.g., Java, Go) is a plus Australian government security clearance is required for this role. Why Red Hat? Unparalleled Onboarding and Development: Set yourself up for long-term success through our structured 12-month program, which provides you with dedicated mentorship, hands-on labs, certifications, and exposure to a wide range of technologies. Impactful Work: Contribute to solutions that empower businesses worldwide and shape the future of open source. Open Culture: Work in a collaborative environment where your ideas are valued and respected. Career Growth: Take advantage of opportunities for continuous learning and career advancement within a global leader. Ready to kickstart your career with a global open source leader? Apply Now! Remember: You don’t need to have experience with every skill listed to join Red Hat. This role is part of a developmental program designed to help you grow and develop your skills. If you’re excited about this opportunity but feel you still have some learning to do, we encourage you to apply—we’re looking for passionate individuals eager to learn and grow with us. Thank you for your interest in Red Hat! To learn more about Life at Red Hat, follow us on Instagram.  About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.