IT Systems Architect

Who is Forcepoint? Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world. All we’re missing is you! The IT Systems Architect designs, implements, and maintains IT systems and their interactions. This role supports cross-system troubleshooting, maintains system documentation, and collaborates with technical teams to ensure systems are robust, secure, and aligned with business objectives. Your work directly impacts operational resilience and user experience, following ITIL and Service Desk Institute best practices. The IT User eXperience and Enablement (UXE) Department is responsible for the technology used daily by every part of the business. This includes Video Conferencing suites, Laptops, Office IT equipment and Core-Business Applications.  The IT Systems Architect designs, implements, and maintains IT systems and their interactions. This role supports cross-system troubleshooting, maintains system documentation, and collaborates with technical teams to ensure systems are robust, secure, and aligned with business objectives. Your work directly impacts operational resilience and user experience, following ITIL and Service Desk Institute best practices.  This person will work as a member of a globally distributed team of talented IT Professionals within Forcepoint. We will work together to deliver excellence to the company, with a focus on outstanding customer experience and delivery.     Responsibilities:  Assist with cross-system troubleshooting and design for recoverability and observability.  Demonstrate expertise in deployment and identity systems.  Maintain and improve system documentation and diagrams.  Collaborate with technical leaders on mentoring and development plans.  Communicate effectively across organisational levels.  Create and break down initiatives into actionable stories.  Influence technical direction within the team.  Ensure alignment with business needs and outcomes.    Required:  Experience in system design and troubleshooting.  ITSM systems knowledge, ideally Freshservice. Strong documentation and communication skills.  Ability to collaborate across teams.  Understanding of business trade-offs and technical outcomes.    Desirable:  Experience with multiple identity and deployment systems.  Coding expertise and technology stack judgement.  Ability to improve designs based on feedback.  Don’t meet every single qualification? Studies show people are hesitant to apply if they don’t meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace – so if there is something slightly different about your previous experience, but it otherwise aligns and you’re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team. The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity. Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to recruiting@forcepoint.com. Applicants must have the right to work in the location to which you have applied.