IT Helpdesk Technician

Who we are: We are a leader in fraud prevention and AML compliance. Our platform uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens. Today, over 300 banks, retailers, and fintechs worldwide use Sardine to stop identity fraud, payment fraud, account takeovers, and social engineering scams. We have raised $145M from world-class investors, including Andreessen Horowitz, Activant, Visa, Experian, FIS, and Google Ventures. Our culture: - We have hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo. However, we maintain a remote-first work culture. #WorkFromAnywhere - We hire talented, self-motivated individuals with extreme ownership and high growth orientation. - We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule. Location: - Remote - Germany - From Home / Beach / Mountain / Cafe / Anywhere! - We are a remote-first company with a globally distributed team. You can find your productive zone and work from there. About the role: As an IT Helpdesk Technician at Sardine, you’ll support the systems that keep our global, remote-first team productive and secure. You’ll be responsible for executing day-to-day IT operations, from device management and access controls to hands-on technical support. This role sits at the intersection of IT, Security, and People teams. You’ll be a reliable partner across the company, helping us deliver a seamless, secure, and efficient employee experience as we grow. What you’ll be doing: - Maintain and support core IT systems, including Google Workspace and device management (JAMF). - Execute IT onboarding and offboarding processes, including hardware provisioning, computer setups, and access management for a growing global team. - Support tools like VPNs, password managers, and endpoint security; ensure employee devices are patched, compliant, and functioning properly. - Serve as the primary point of contact for daily IT issues, troubleshooting and resolving tickets for teammates via Slack, email, and video. - Maintain accurate hardware and software inventories and assist in administering our collaboration stack (e.g., Slack, GitHub, Asana). - Keep internal systems documentation and knowledge base articles up to date for both the IT team and end-users. What you’ll need: - 2 to 4 years of experience in IT operations, helpdesk, or technical support in a fast-moving environment (startup or high-growth experience is a plus). - Strong proficiency in supporting macOS environments, basic network troubleshooting, and hardware support. - Hands-on experience with Google Workspace administration and familiarity with Mobile Device Management (MDM) workflows. - Exceptional verbal and written communication skills; ability to explain technical concepts to non-technical stakeholders with empathy and patience. - A self-starter who can efficiently prioritize a daily ticket queue, manage a diverse workload, and know when to escalate complex issues to senior IT staff. Preferred tooling & skills: - System Administration: Experience supporting users within JAMF, BetterCloud, 1Password, and GitHub. - Collaboration & Productivity: Proficiency in supporting enterprise environments for Slack, Asana, Chrome, and Microsoft Office. - HRIS: Familiarity with HRIS automation tools like Rippling for user lifecycle management. Benefits we offer: - Generous compensation in cash and equity - Early exercise for all options, including pre-vested - Work from anywhere: Remote-first Culture - Flexible paid time off and Year-end break - Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific - 4% matching in 401k / RRSP - US and Canada specific - MacBook Pro delivered to your door - One-time stipend to set up a home office — desk, chair, screen, etc. - Monthly meal stipend - Monthly social meet-up stipend - Annual health and wellness stipend - Annual Learning stipend Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you. To learn more about how we process your personal information and your rights in regards to your personal information as an applicant and Sardine employee, please visit our Applicant and Worker Privacy Notice https://www.sardine.ai/applicant-and-worker-privacy-notice.