IT Business Partner- WMS & Fulfillment

Job Description Summary Becton, Dickinson and Company (BD) is seeking an experienced IT Business Partner – Warehouse Management Systems (Manhattan WMOS) to support and advance BD’s global distribution and fulfillment capabilities. This role serves as the IT Business Partner for Manhattan WMOS, driving system strategy, delivery, and continuous improvement across global distribution centers. The role operates at the intersection of Supply Chain, Distribution Operations, Automation, and IT, ensuring warehouse systems are scalable, compliant, and aligned with BD’s MedTech quality and operational excellence standards. Job Description IT Business Partner - WMS & Fulfillment Company:** Becton, Dickinson and Company (BD) --- Job Summary As an IT Business Partner for WMS & Fulfillment at Becton, Dickinson and Company (BD), you will be a critical liaison between our IT department and key business stakeholders within our supply chain and operations. You will be responsible for understanding business needs related to Warehouse Management Systems (WMS) and fulfillment processes, translating those needs into IT requirements, and driving the successful implementation and optimization of technology solutions to enhance efficiency, accuracy, and scalability across our global distribution network. Act as the IT Business Partner for Manhattan WMOS within BD’s Supply Chain and Distribution ecosystem Own the WMOS product roadmap, backlog prioritization, and release planning aligned with BD business priorities Partner closely with Distribution Operations, Supply Chain, Quality, and Automation teams to deliver technology-enabled outcomes Translate business requirements into functional designs, configurations, and system enhancements Manhattan WMOS Delivery & Operations Lead end-to-end delivery, enhancement, and support of Manhattan WMOS across BD distribution facilities Support inbound, outbound, inventory, replenishment, waving, packing, staging, shipping, cross‑dock, and yard management processes Configure and validate WMOS modules, extensions, interfaces, labels, and integrations Ensure environment readiness across Development, Test, Lower, and Production‑like environments Automation & Integration Leadership Lead integration and coordination with warehouse automation and material handling systems, including: Warehouse Control / Execution Systems (e.g., Bastian WES, Dematic, Autostore WCS) Automated Guided Vehicles (AGVs) ASRS, GTP, PTL, and automated packing solutions Collaborate with vendors, system integrators, and internal architecture teams Support integrations with ERP, OMS, TMS, SCI, Digital Shipper, and carrier systems Agile Delivery & Quality Assurance Operate within Agile and hybrid delivery models consistent with BD IT practices Own JIRA backlogs, sprint planning, Kanban boards, and release governance Lead system testing strategies including: Functional and integration testing User Acceptance Testing (UAT) Volume & Performance Testing (VPT) Manage defect triage and resolution using JIRA and HP ALM Production Support & Continuous Improvement Provide senior-level functional support for WMOS production issues Lead root cause analysis and long-term corrective actions Support peak readiness, holiday volume testing, and DC simulation runs Drive operational stability, performance optimization, and continuous improvement Training, Documentation & Compliance Support field readiness, SOP enablement, and user training during implementations and releases Participate in on-site go‑lives and stabilization at RDCs and MECs Maintain functional documentation, configuration records, SDNs, and system wikis Ensure solutions meet BD MedTech quality, validation, and compliance standards Required Qualifications Experience 10+ years of experience in Warehouse Management Systems, with deep expertise in Manhattan WMOS Demonstrated experience as an IT Product Manager, Product Owner, or IT Business Partner Strong background supporting distribution, fulfillment, and supply chain operations Experience working in regulated environments (MedTech, Pharma, Healthcare preferred) Technical & Functional Skills Expert functional knowledge of Manhattan WMOS configuration and testing Experience with warehouse automation and system integrations Strong SQL skills (Oracle / SQL Server) for analysis and troubleshooting Experience with Agile tools (JIRA, HP ALM) Knowledge of TMS, OMS, SCI, Digital Shipper, carrier integrations   Required Skills Business Requirements Optional Skills . Primary Work Location IND Bengaluru - Technology Campus Additional Locations Work Shift