International Supply Chain & Fulfillment Coordinator

POSITION OVERVIEW Alarm.com is seeking an International Supply Chain & Fulfillment Coordinator to join our dynamic global supply chain team. You will be at the heart of managing orders, forecasts, and partner relationships across all regions outside the United States and Canada. This role requires strong organizational skills, a proactive mindset, and the ability to collaborate seamlessly with diverse customers, partners, and internal teams worldwide. You’ll help ensure smooth order processing from receipt to delivery while contributing to process improvements that drive efficiency and customer satisfaction. RESPONSIBILITIES Process customer orders between systems, business partners, and customers ensuring all documentation is accurate and timely. Review incoming orders for accuracy, contract compliance, and business guidelines. Enter order, routing, and financial data into ERP and other systems to enable prompt shipping and quality control. Coordinate outbound shipments with logistics providers and ensure timely order picking and packing with operations. Resolve order processing and invoicing issues, escalating as needed. Maintain high levels of quality control and validation of completed work. Track and report daily metrics, including unshipped orders and orders pending internal review. Support inventory forecasting and purchasing for global partners. Collaborate with international suppliers, product managers, and marketing to align product availability and delivery timelines. Participate in continuous improvement initiatives to streamline operations and enhance customer experience. Work with supplier base and category planning to provide inbound routing direction and tracking of finished goods and raw material shipments. Work closely with international and domestic distribution centers and suppliers to ensure hardware order fulfillment - providing on-site representation and guidance when needed. REQUIREMENTS Bachelor’s degree in Supply Chain, Business Administration, or equivalent experience. 2–3 years of relevant experience in order management, logistics, ERP systems, or supply chain operations. Strong proficiency in Excel and MS Office; familiarity with MicroStrategy a plus. Exceptional attention to detail and problem-solving skills. Ability to build relationships and communicate effectively with global stakeholders. Adaptability to work outside standard business hours to support overseas partners. Self-starter attitude with the ability to operate independently and meet deadlines in high-volume periods. Willing to work flexible hours. English proficiency at the level of TOEIC score of 850 Professional Chinese language skills in reading, writing, listening and speaking WHY WORK FOR ALARM.COM? Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers. Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team! Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business. Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events. COMPANY INFO Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more. We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them. For more information, please visit www.alarm.com. Alarm.com is an Equal Opportunity Employer In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision. JR105231 #LI-Hybrid #LI-RC1