Insurance Admin II

About Us Capital Farm Credit is the largest rural lending cooperative in Texas, serving 192 counties through nearly 70 credit offices. With over $12 billion in assets and more than 600 team members, we provide essential financial services to farmers, ranchers, rural homeowners, and agribusinesses. As part of the nationwide Farm Credit System, we are dedicated to supporting rural communities and agriculture. Why Join Us? We seek motivated individuals who share our core values: commitment, trust, value, and family-like respect. As a customer-owned cooperative, we align employee success with member success, offering competitive pay, growth opportunities, and a supportive environment. Our Benefits: Incentive Program: Company-wide, goals-based rewards. Accrued Time Off: Earn 13 days of annual leave and 15 days of sick leave per year, plus enjoy 10-12 paid holidays annually. Retirement: 401(k) with up to 9% employer contribution/match. Health Coverage: Affordable medical, dental, and vision plans. Parental Leave: 8 weeks of paid parental leave. Life & Disability Insurance: Employer-paid coverage. Education & Wellness: Tuition reimbursement and up to $400 for wellness expenses. At Capital Farm Credit, you’ll find more than a job—you’ll find purpose. EDUCATION AND EXPERIENCE Bachelor’s Degree in Ag Economics, Ag Business, Business, Accounting, Finance, or a related field or equivalent experience and two (2) years to five (5) years of related business experience. Background or strong understanding of agricultural operations. State of Texas Limited Lines or Property and Casualty Insurance License is required. JOB SUMMARY Performs a variety of intermediate-level, moderately complex administrative duties associated with the sale and administration of crop and multi-peril insurance in accordance with standard procedures. Works closely with more experienced insurance staff and agents, relying on instructions and federal guidelines to perform the functions of the job. Works closely with the Insurance Customer Service Manager to stay current on Federal Crop Insurance and Risk Management Agency requirements. Works under moderate supervision with analysis, judgment and compliance with applicable regulations required. ESSENTIAL FUNCTIONS • Provides start to finish processing of information to generate a crop insurance policy for customers by collecting premiums, guiding customers through the process, obtaining appropriate signatures, and ensuring that all necessary data is in place for successful underwriting. • Provides outstanding customer service for walk in crop insurance customers, answers telephone, directs calls and answers questions on customer issues. • Supports the work of agents performing sales functions in the field by processing data gathered from their sale efforts and directing them as to further the requirements to complete their customer insurance needs. • Collects data necessary to underwrite crop insurance policies within the requirements of Federal Crop Insurance and Risk Management Agency and performs data entry necessary to originate or maintain crop insurance policies. • Communicates as required with FSA Office on required documents and communicates as required with customer as needed to gather appropriate data for their insurance needs. • Maintains awareness of agricultural trends and business activity, Federal Crop Regulations, and legal obligations. • Maintains required documentation according to retention requirements. • Monitors and collects billings required under policies. • Works with more senior staff to resolve questions and to grow knowledge of crop insurance processes. • Attends trainings and continuing education as required to stay current with crop insurance regulations and requirements. • Requires after-hours availability for Crop Hail and Livestock products. REQUIRED SKILLS • Skilled in oral and written communication; intermediate skill level in Microsoft Office applications • Ability to perform all duties in a manner consistent with ethical standards and confidentiality requirements. • Ability to reason, judge, compare, calculate, evaluate, and critique such information as written materials, numerical data, responses to customer needs and/or other work-related activities. • Ability to complete work in an acceptable period; manage a variety of detailed tasks and responsibilities simultaneously and with accuracy to meet deadlines, goals, and objectives; satisfy internal and external customer needs related to the job. • Ability to operate telephone equipment and respond to calls and in-person inquiries. Ability to use office equipment and computers, this involves reading the screen and keying/typing information. • The ability to have close visual acuity to perform activities such as, preparing and analyzing data and figures, transcribing, viewing a computer monitor and extensive reading. • Moderate level of knowledge and expertise in underwriting multi-peril and crop-hail insurance policies. • General knowledge of Association loan products. DISCLAIMER We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at careers@capitalfarmcredit.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. For more information, view the EEO - Know Your Rights and Pay Transparency Statement. Applicants should personally complete and submit their application materials. Submissions generated through automated tools or third-party mass application services may not be reviewed. Equal Opportunity Statement Capital Farm Credit is committed to creating a diverse and inclusive workplace. The position title and requirements may be adjusted based on the candidate's experience and qualifications. We welcome applicants of all backgrounds and do not discriminate based on race, color, gender, religion, national origin, disability, veteran status, or any other protected status. A full job description is available upon request. Candidates selected for hire will be required to complete a background check, including criminal history, education verification, and employment verification. A credit check will be required for roles that require NMLS registration.