Infrastructure Engineering Manager

What you can expect Lead and transform our infrastructure team. Apply an engineering and operational mindset to modernize identity, cloud, and platform services. Enable secure, frictionless experiences that support product and AI growth. About the Team We are Zoom's "customer zero" for internal cloud, platform, and IAM infrastructure. We use an SRE mindset, automation, and self-service tooling to optimize performance and security. We do this so every Zoomie can do their best work. Responsibilities Leading platform engineering across EKS and IaC platforms, applying CI/CD best practices with Jira and GitLab. Operating Kubernetes and GitOps workflows using ArgoCD, Atlantis for Terraform automation, and Nginx ingress with certificate management. Building infrastructure as code with Terraform and managing configuration via Ansible, Puppet, Chef, and SALT Stack. Driving AI and automation through scripting in PowerShell, Bash, Python, and Golang for data transformation and workflow automation. Delivering platform services including observability, NetBox IPAM/DCIM, and core infrastructure applications. Managing identity and access across IGA/IAM, authentication/authorization, and directory services (Okta, Radius, MFA, Entra ID, certificates). Leading the shift from monitoring to observability using Loki stack /Prometheus/Grafana in partnership with infrastructure service owners. Operating multi-cloud and virtualization environments across GCP, AWS, Azure, VMware, and hyperconverged hardware for IaaS management. What we’re looking for Bring 10+ years in IT or similar technology fields, including 5+ years managing infrastructure teams. Show a proven track record managing, building, scaling, and improving services. Apply an understanding of Enterprise Architecture and governance best practices. Drive continuous improvement and deliver results against clear timelines with a service-oriented, proactive approach. Operate with a results-driven, entrepreneurial mindset; a degree in CS, Engineering, or MIS, or equivalent practical experience. Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.